Patient Service Representative (Office Automation)

Military Treatment Facilities under DHA; Fort Bragg (NC); On-site; USD 53,000 - 69,000; Full time

Job summary

Military Treatment Facilities under DHA at Fort Bragg, NC seeks a primary clinic representative for patient service issues. You will conduct patient satisfaction surveys, analyze trends in patient perceptions, and resolve complaints and grievances from patients or their representatives.

Experience is required; education substitution is not allowed. Direct Hire Solicitation; on-site role with a focus on improving patient experiences within the Womack Army Medical Center system.

Qualifications

• Must meet qualification using experience alone; no substitution of education for experience.

Responsibilities

• Advocate for patients; document and resolve complaints and grievances submitted by patients or their designated representatives.

Skills

Customer service

Patient advocacy

Complaint resolution

Survey administration

Job description

• Hiring Agency: Military Treatment Facilities under DHA

About the Position: Serves as primary clinic representative for customer service issues, conducts patient satisfaction surveys; and identifies, analyzes and evaluates trends that reflect patient perception of services. This position is located at Womack Army Medical Center, Fort Bragg, NC. This is a Direct Hire Solicitation

Key Responsibilities

Serves as an advocate across the facility; receives, documents, and resolves complaints and grievances submitted by patients or their designated representatives.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Military Treatment Facilities under DHA, Department of Defense.

What is the salary for this position?

The posted pay range is $52693 – $68502/yr.

What is the application deadline?

Applications close on 2026-10-28.

Who is eligible to apply?

This position is open under the 'Public' hiring path.