Patient Experience Advocate

Military Treatment Facilities under DHA; Fort Bragg (NC); On-site; USD 53,000 - 69,000; Full time

Job summary

Military Treatment Facilities under DHA at Fort Bragg, NC seeks a primary clinic representative for patient service issues. You will conduct patient satisfaction surveys, analyze trends in patient perceptions, and resolve complaints and grievances from patients or their representatives.

Experience is required; education substitution is not allowed. Direct Hire Solicitation; on-site role with a focus on improving patient experiences within the Womack Army Medical Center system.

Qualifications

• Must meet qualification using experience alone; no substitution of education for experience.

Responsibilities

• Advocate for patients; document and resolve complaints and grievances submitted by patients or their designated representatives.

Skills

Customer service

Patient advocacy

Complaint resolution

Survey administration

Job description

Military Treatment Facilities under DHA at Fort Bragg, NC seeks a primary clinic representative for patient service issues. You will conduct patient satisfaction surveys, analyze trends in patient perceptions, and resolve complaints and grievances from patients or their representatives.

Experience is required; education substitution is not allowed. Direct Hire Solicitation; on-site role with a focus on improving patient experiences within the Womack Army Medical Center system.