Patient Service Representative - Neosho Clinic

Mercy Co; Neosho, Northern (MO, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

The Advanced Patient Services Representative at Mercy plays a crucial role in ensuring smooth clinic operations by managing patient interactions, administrative tasks, and delivering exceptional customer service.

This position requires professionalism, strong communication, accuracy, confidentiality, and the ability to handle a variety of duties under pressure; Mercy offers a comprehensive benefits package including medical, dental, vision, PTO, tuition support, and retirement plans.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Excellent verbal and written communication skills.
• Proficiency in data entry and word processing.
• Excellent customer service, empathetic and professional.
• Accuracy and attention to detail entering patient information.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to work under pressure.
• Problem resolution and escalation as needed.

Responsibilities

• Manage patient interactions and scheduling.
• Handle administrative tasks with accuracy.
• Provide exceptional customer service to patients and visitors.
• Maintain patient confidentiality and privacy.
• Escalate complex issues to appropriate personnel.

Skills

Medical terminology

Insurance knowledge

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Privacy policy

Adaptability

Work under pressure

Problem solving

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.