PATIENT SERVICE REPRESENTATIVE - MILTON PHYSICAL THERAPY

Beebe Healthcare; Milton (DE); On-site; USD 23,000 - 35,000; Full time

Job summary

Beebe Healthcare in Milton, DE seeks a patient services/registration associate for the rehabilitation clinic. You will handle pre-registration, registration, scheduling, insurance verification, and basic billing support while maintaining records and assisting clinicians.

A strong customer service mindset and proficiency with scheduling systems are valued. Minimum education is high school, with flexibility for multiple locations and a professional, positive demeanor.

Qualifications

• High school diploma or equivalent is required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and scheduling systems.
• Experience with electronic health records and delivering excellent customer service.

Responsibilities

• Willingness to work in multiple locations and adjust schedules.
• Perform registration functions (pre-registration, registration, upgrading accounts).
• Schedule patient appointments, verify insurance, and obtain authorizations as required.
• Handle administrative tasks and maintain supplies.

Skills

Clear communication

Confidentiality

Crisis management

Customer service

EHR experience

MS Office

Scheduling systems

Education

High school diploma

Tools

Excel

PowerPoint

Word

Visio

Job description

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview

Performs all duties related to registering and scheduling for patients receiving physical rehabilitation services. Obtains insurance authorization for all treatments and procedures, assists with billing audits, maintains medical records, and assists clinicians with operations of clinic.

Responsibilities

• Willingness to work in multiple locations in addition to home base and adjust work schedule to meet department needs.
• Performs all registration functions such as pre-registration, registration, and upgrading of accounts to meet department and organizational requirements.
• Ability to perform patient appointment scheduling, insurance verification, and authorization as required.
• Administrative tasks as required.
• Ability to maintain an adequate stock of medical and office supplies.
• Arrives on time for scheduled shift and is immediately ready to work displaying a positive "can do" attitude.
• Professional demeanor and appearance with the ability to respond to specific task requests.
• Supports the supervisor in accomplishing the department's and organization's mission.

Competencies Skills

Essential:* Clear Communication Skills Both Written and Verbal* Able To Keep Confidential Information Regarding Patients, Team Members* Able To Withstand Crisis Situations* Has Skills To Provides Customer Service To Patients, Team Members And Visitors* Knowledge And Experience With Electronic Health Records* Experience With Excel, Power Point, Word, Visio, Etc.* Experience/Knowledge of Scheduling Systems

Education

Essential:* High school graduate or equivalent

Entry

USD $16.50/Hr.

Max

USD $25.58/Hr.