Patient Service Representative Short Pump • R20262357

Patient First; Short Pump (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted medical treatment

401(k) retirement plan with employer 


Paid annual leave

Overtime pay

Double time for holidays worked

Recruitment bonus

Patient care performance bonus

Job summary

Patient First is seeking a detail‑oriented front desk professional to support patient check-in, registration, and billing processes. You will assist patients at the kiosk, guide those needing urgent care to the proper area, and maintain accurate demographic and insurance records.

Proficiency with the EMR system and strong customer service are essential. You will also handle cash, provide receipts, and answer billing questions while supporting a courteous, compassionate patient experience and

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area for registration and evaluation.
• Handle physician and nurse requests promptly.
• Explain billing policies to patients as needed.
• Register patients accurately and provide excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties as needed.
• Collect money and issue receipts for visits and services.
• Discharge patients and process incurred charges.
• Perform cash management duties at end of shift.
• Distribute correspondence and scan medical documents as directed.
• Complete checklists and Policy Manager tasks within the shift.
• Answer incoming calls and relay messages.
• Support maintenance and other assigned tasks.
• Demonstrate proficiency with the electronic medical record system.
• Receive, move, and stock supplies.
• Maintain a clean front office and other areas.
• Verify daily reports are run at day end.
• Attend staff meetings as directed.
• Be available to assist as needed during breaks or emergencies.
• Operate medical and office equipment as trained.
• Participate in maintenance assignments as directed.
• Provide positive, warm, and friendly service.
• Complete other duties as directed.

Skills

Basic typing

Clerical experience

Excellent communication

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic medical record system

Job description

The responsibilities of this job include, but are not limited to, the following:

• A ssisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 – $21.25, depending on experience.

Benefits and Other Compensation:

• Discounted Medical treatment at any Patient First location (employees only)
• 40 1(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)