Patient Service Representative - Internal Medicine and Pediatrics - Glenpool

Warren Clinic, Inc.; Glenpool (OK); On-site; USD 26,000 - 36,000; Full time

Job summary

Warren Clinic, Inc. in Glenpool, Oklahoma, is seeking a front desk team member to support reception, registration and billing in the front office and to facilitate efficient patient care.

You will greet patients, verify demographics and insurance, collect co-pays, schedule appointments, and use the EMR and billing systems in accordance with HIPAA and clinic policies.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of front-facing customer service or medical office experience preferred.
• Experience with EMR and billing processes is a plus.

Responsibilities

• Greets and directs patients and visitors according to office protocols.
• Registers demographics and billing information; determines eligibility.
• Schedules appointments and communicates schedule changes to staff.
• Maintains medical records, prepares encounter forms and billing docs.
• Collects co-pays and balances; handles cash receipts and deposits.
• Uses the EMR and billing systems in accordance with HIPAA policies.

Skills

PC skills

Multitasking

Data entry

Interpersonal communication

Organizational skills

Attention to detail

Quick learner

Education

High School Diploma or GED

Tools

EMR system

Billing software

Microsoft Office

Job description

Full Time Job Summary

Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.

Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: Minimum 6 months of front facing customer service or medical office experience, preferred.

Knowledge, Skills and Abilities

• Demonstrated PC skills.
• Effective organization of multi-task role.
• Ability to accurately record and interpret data.
• Effective interpersonal, written and oral communication skills.
• Ability to organize and prioritize work in an effective and efficient manner.
• Ability to learn quickly.
• Effective critical thinking and use of logic.

Essential Functions and Responsibilities

• Maintains exemplary patient satisfaction and participates as an engaged team member.
• Greets and directs patients and visitors according to established office protocols.
• Informs patients of delays in care.
• Communicates schedule changes to physicians, clinical assistants and other staff as appropriate.
• Maintains and corrects environment for cleanliness and safety.
• Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.
• Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Prepares encounter forms and other supporting billing documentation.
• Maintains and distributes provider schedules including application of templates, hold times, etc.
• Determines and collects co-pays and deductibles from patients.
• Requests payments of self pay balances according to policies.
• Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis.
• Transforms provider written description of diagnosis to appropriate ICD‑9 code.
• Posts charges and payments to patient accounts.
• Reviews and corrects rejected or denied claims.
• Reviews and assists in collections of past due accounts.
• Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
• Makes calls to patients to remind them of pending appointments or communication from provider.
• Distributes mail and other communication to patients, providers and staff.
• Determines eligibility and obtains authorization for services.
• Schedules tests and appointments for referred services.
• Tracks referrals made for specified services.
• Participates in quality initiatives and safety functions.
• Assists in identifying and ordering needed supplies.
• Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.

Decision Making

Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal / external customers.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Internal Medicine and Pediatrics - Glenpool - Warren Clinic Location: Glenpool, Oklahoma 74033

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.