Supervisor, Physician Office I - Tulsa Hills

Warren Clinic, Inc.; Tulsa (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

Warren Clinic, Inc. in Tulsa, Oklahoma seeks a Supervisor Physician Office I to oversee front and back office staff, coordinate daily physician practice operations, and ensure quality patient care. This role supports providers and serves as an onsite liaison for patients, agencies, and payers.

Candidates should have 3+ years of related experience, a high school diploma or GED, and strong communication skills. Proficiency with IDX and practice management software is preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years related experience.
• Proficiency with Microsoft 365 and practice management software.
• Excellent written and verbal communication.
• Ability to ensure high patient satisfaction.
• Ability to resolve patient concerns onsite.

Responsibilities

• Provides direct support to front office or back office.
• Prepares reports and correspondence for daily operations.
• Coordinates the daily operations of the physician practice site.
• Recruits, orients, counsels and evaluates a team of engaged employees to assure quality patient care.
• Liaises with patients, government agencies and third-party payers onsite.
• Liaises between administration and physicians and staff.
• Ensures staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions.
• Leads activities to promote employee engagement as team members.
• Proficiently uses IDX and other computer applications to achieve optimum patient care efficiencies.
• Assists in monitoring the practice site revenue generation and expense allocations.

Skills

Microsoft 365

Physician office management

Communication skills

Patient satisfaction

Data analysis

HIPAA/OSHA compliance

Team leadership

Education

High School Diploma or GED

Tools

IDX

Job description

Job Summary

The Supervisor Physician Office I supervises physician office employees engaged in daily physician practice operations to result in facilitating effective daily practice operations and delivery of quality patient care. This role serves as direct support to front office or back office and as an alternate to perform the functions of staff in their absence and to achieve satisfactory patient care.

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum 3 years related experiance.

Knowledge, Skills and Abilities

• Knowledge of Microsoft 365 and other applicable software.
• Working knowledge of physician practice management.
• Knowledge of basic fiscal management and human resource management practices.
• Excellent communication skills, both written and verbal that present clear and concise information.
• Ability to maintain exemplary patient satisfaction.
• Ability to serve as key individual onsite to resolve patient concerns.
• Ability to be detailed oriented as required in the examination of clinical and numerical data.

Essential Functions and Responsibilities

• Provides direct support to front office or back office.
• Prepares reports and correspondence pursuant to physician practice daily operations as required.
• Coordinates the daily operations of the physician practice site.
• Recruits, orients, counsels and evaluates a team of engaged employees to assure quality patient care.
• Serves as liaison for patients, government agencies and third-party payers for the purpose of providing an onsite contact for individual practice sites.
• Serves as liaison between administration and physicians and staff.
• Assures staff knowledge and compliance with all related entities, HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions.
• Leads activities to promote employee engagement as team members.
• Proficiently uses IDX and other computer applications to achieve optimum patient care efficiencies.
• Assists in the monitoring of the practice site revenue generation and expense allocations.

Decision Making

Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships

• Direct supervision of others.
• Prepares and gives performance evaluations.
• Works directly with patients and/or customers.
• Works with internal and/or external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at Director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Family Medicine and Pediatrics - Tulsa Hills - Warren Clinic

Location: Tulsa, Oklahoma 74132 EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.