Patient Service Representative - Plastic Surgery

Warren Clinic, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Warren Clinic, Inc. is seeking a front office receptionist to support patient flow and billing in a Medical Practice. The role requires greeting patients, registering demographics, scheduling appointments, and processing payments.

Strong communication and data-entry skills are essential. Qualifications include a High School Diploma or GED and at least 6 months of front-facing customer service or medical office experience.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of front-facing customer service or medical office experience preferred.
• Proficient PC and data entry skills required.

Responsibilities

• Greet and direct patients following office protocols.
• Register patient demographics and billing information.
• Schedule appointments and verify patient insurance and eligibility.
• Post charges and payments to patient accounts.
• Maintain patient records and prepare encounter forms and billing documentation.
• Ensure cleanliness and safety of the work environment.
• Communicate schedule changes to staff and physicians as needed.
• Assist in billing processes and collections as directed.

Skills

PC skills

Interpersonal communication

Multitasking

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Billing software

Microsoft Office

Job description

Job Summary

Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.

Work Hours

Full Time Days Monday - Friday 7a-6p

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum 6 months of front facing customer service or medical office experience, preferred.

Knowledge, Skills and Abilities

• Demonstrated PC skills.
• Effective organization of multi-task role.
• Ability to accurately record and interpret data.
• Effective interpersonal, written and oral communication skills.
• Ability to organize and prioritize work in an effective and efficient manner.
• Ability to learn quickly.
• Effective critical thinking and use of logic.

Essential Functions and Responsibilities

• Maintains exemplary patient satisfaction and participates as an engaged team member.
• Greets and directs patients and visitors according to established office protocols.
• Informs patients of delays in care.
• Communicates schedule changes to physicians, clinical assistants and other staff as appropriate.
• Maintains and corrects environment for cleanliness and safety.
• Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.
• Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Prepares encounter forms and other supporting billing documentation.
• Maintains and distributes provider schedules including application of templates, hold times, etc.
• Determines and collects co-pays and deductibles from patients.
• Requests payments of self pay balances according to policies.
• Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis.
• Converts provider written description of diagnosis to appropriate ICD-9 code.
• Posts charges and payments to patient accounts.
• Reviews and corrects rejected or denied claims.
• Reviews and assists in collections of past due accounts.
• Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
• Makes calls to patients to remind them of pending appointments or communication from provider.
• Distributes mail and other communication to patients, providers and staff.
• Determines eligibility and obtains authorization for services.
• Schedules tests and appointments for referred services.
• Tracks referrals made for specified services.
• Participates in quality initiatives and safety functions.
• Assists in identifying and ordering needed supplies.
• Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.

Decision Making

Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

Working Relationships

Works directly with patients and/or customers.

Works with internal / external customers.

Works with other healthcare professionals and staff.

Works frequently with individuals at director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location

Plastic Surgery - Natalie Building - Warren Clinic Location: Tulsa, Oklahoma 74136

EOE

EOE Protected Veterans/Disability

Company Overview

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.