Care Manager, RN - Tulsa, OK

Warren Clinic, Inc.; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

The Warren Clinic in the United States seeks an experienced nurse to lead population health and care coordination within the medical home model. You will oversee disease registries, drive patient self-management support, and collaborate with the Quality Improvement team to raise care quality and safety.

Responsibilities include pre-visit chart reviews, follow-up navigation, and creating reports to monitor outcomes.

Qualifications

• RN license required; BLS certification.
• Bachelor's or Master's in Nursing preferred.
• Strong communication and teaching skills for adult learners.
• Experience coordinating disease registries and care plans.

Responsibilities

• Oversees the disease registry and triggers follow-up for overdue visits, labs, or referrals.
• Coordinates self-management support and patient education.
• Creates quality performance reports and participates in quality improvement activities.
• Pre-visit chart review to ensure preventive care and chronic disease interventions.
• Acts as liaison among patients, families, physicians, and clinic staff to ensure continuity of care.

Skills

Teaching/education

Self-management

Care coordination

Quality improvement

Education

RN license

BSN or MSN preferred

Tools

Electronic Health Records

Job description

Full Time Days Job Summary:

Works collaboratively with physicians, staff and other health care professionals to provide patient centered medical home and care coordination across the health care continuum for all patients within the physician office setting. Is an integral member of the health care team who works to ensure safety, best practice and high quality standards of care are maintained across the continuum. Responsible for coordinating a wide range of self-management support and disease registry activities for the office’s patient population. Success will be measured by the results of the process and outcome performance measure of the population of patients in the office. Works closely with the Warren Clinic Quality Improvement Council, Patient Centered Medical Home Committee and the Quality Team.

Minimum Education:

Has completed the basic professional curricula of a school of nursing as approved and verified by a state board of nursing, and holds or is entitled to hold a diploma or degree therefrom. Bachelor's or Master's of Science Degree in Nursing preferred.

Licensure, Registration and/or Certification:

Valid multi-state or State of Oklahoma Registered Nurse License and Basic Life Support (BLS) certification.

Work Experience:

3 - 4 years related experience with an understanding of systems and processes in outpatient medical group practices.

Knowledge, Skills and Abilities:

Demonstrates effective teaching techniques, applying adult learning principles. Demonstrates ability to coordinate appropriate educational materials for patients and their support systems. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patient, families, medical staff, colleagues, vendors and other departments throughout the continuum of care to promote continuity of care and services and enhance Warren Clinic image.

Essential Functions and Responsibilities:

• Oversees the disease registry database including: assuring database is kept up to date; identifying patients overdue for visits, labs or referrals and arranging for follow-up services as appropriate.
• Identifying patients not meeting clinical goals, such as blood pressure control or glucose control, and arranging for follow-up services by protocol or as appropriate.
• Creating patient, physician and office level quality performance reports.
• Conducts and or facilitates pre-visit chart review of patients including: identification of all needed preventive health maintenance, immunizations and chronic disease interventions.
• When standing orders allow it the interventions may be ordered or completed before the patient sees the physician.
• Completes pre-visit forms or initiates office visit forms and communicates the review to the provider.
• Identifies most specific diagnoses codes to assist in achieving optimal Hierarchical Condition Categories (HCC).
• Works with patients and families on self-management support including: setting short and long-term goals for self-management of chronic disease; addressing medication adherence in patients not meeting outcome goals.
• Works with patient to create a plan for health behavior change utilizing the 5A's approach (assess, advise, agree, assist, and arrange).
• Assessing and working on the patient's readiness to change, the importance of change and confidence in ability to change.
• Helping the patient to identify and overcome barriers; makes a context specific clinically appropriate plan for follow-up between visits.
• Provides or arranges needed patient education regarding specific health care skills and general disease concepts.
• Assist with shared medical appointments; communicating face-to-face in the office setting, or by telephone, or by e-mail.
• Works independently to assess and evaluate understanding of disease process, treatment plan and / or lifestyle changes.
• Coordination of care across the care continuum including: assists as liaison with patients and their families to physicians, clinical staff and other departments.
• Acting as liaison with hospitalized patients and the clinic.
• Following up with patients by phone shortly after hospital discharge and at clinically appropriate intervals defined by protocol or physician discretion.
• Acting as a liaison with specialty providers; proactively acts as patient advocate, responding to and working to resolve patient concerns.
• Providing a link to community resources.
• Involvement in quality improvement activities: assesses office needs and then collaborates with clinic manager on strategies to achieve individual office level goals for quality, safety, efficiency and CPCI milestones.
• Actively participates/coordinates committees as needed/requested i.e. quality improvement council; communicates and coordinates with the healthcare team in the development of tools for optimal patient outcomes and report findings.
• Meets on a regular basis with other medical home care guidance nurses, as coordinated by clinic administration, for information sharing and continuing education activities.
• Prepares data and electronic correspondence.
• Maintains patient health records while keeping complete patient confidentiality.
• Demonstrates current level of knowledge of various payor regulations.

Decision Making:

The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor.

Working Relationship:

Leads others in same work performed (does not supervise). Has input on performance evaluations but does not prepare or give. Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions:

None.

Supplemental Information:

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Population Health - Warren Clinic Location:

Virtual Office, Oklahoma 73105

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.

EOE Protected Veterans/Disability Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.