Patient Service Representative - Imaging

Mercy; Oklahoma City (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Service Representative to enhance patient experiences. This role is pivotal as the first point of contact, ensuring smooth front desk operations and providing exceptional service. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to confidentiality. With a supportive community and a mission centered around compassionate care, this opportunity offers a chance to make a meaningful impact in healthcare. Join us in transforming the patient experience while enjoying comprehensive benefits and a collaborative work environment.

Benefits

Health Coverage

Vision Coverage

Dental Coverage

PTO

Tuition Reimbursement

Employer-Matched Retirement Funds

Qualifications

• One year of applicable medical office experience required.
• Strong communication skills essential for patient interaction.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive patient experience at the first point of contact.

Skills

Verbal Communication

Written Communication

Customer Service

Data Entry

Attention to Detail

Confidentiality

Adaptability

Education

High School Diploma

Tools

Computer Skills

Job description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Qualifications:

• Experience: One year of applicable medical office experience.
• Required Education: High school diploma or equivalent.
• Other: Skills, Knowledge and Abilities:
  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
  • Proficiency in basic computer skills, including data entry and word processing.
  • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
  • Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
  • Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
  • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Attend and complete Clinic Core Front Desk Training post-hire.
  • Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs. occasionally. Position requires standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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