Patient Service Representative II

Columbus Arthritis Center; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stable weekday schedule

Job summary

Columbus Arthritis Center is seeking a full-time Medical Receptionist at our Dublin Road location near Grandview. The role involves greeting patients, scheduling using NextGen, and ensuring smooth patient flow in a fast-paced office.

Ideal candidates have strong customer service skills, attention to detail, and comfort with EHR systems. This is a weekday, daytime position with opportunities for growth within a large specialty practice focused on compassionate care.

Qualifications

• Experience greeting patients and answering phones.
• Able to verify insurance and collect payments.
• Comfort with computer systems and data entry.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Schedule appointments using NextGen and manage rescheduling.
• Verify demographics, registration forms, and insurance information.
• Collect patient payments and balance cash drawer daily.
• Maintain patient privacy and HIPAA compliance.

Skills

Customer service

Communication

Multitasking

HIPAA

EHR

Tools

NextGen system

Job description

About the Organization Columbus Arthritis Center is one of the largest Rheumatology practices in Ohio. Our mission is to provide exceptional and compassionate healthcare to every patient we can.

We are also dedicated to fostering an environment where each employee is valued, empowered, and encouraged to grow personally and professionally. Every employee is valued and considered an integral part of our success.

Our benefits include medical, dental, and vision insurance, a 401(k), holiday pay, Paid Time-Off, and more.

Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.

We are currently seeking a full-time Medical Receptionist to join our Patient Services Team at our Dublin Road location near Grandview. This is a Monday - Thursday, 8:00 AM - 6:00 PM position. It is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.

What You’ll Do

• Greet and assist patients and visitors in a courteous, professional, and compassionate manner
• Schedule and reschedule patient appointments accurately using the NextGensystem
• Facilitate patient flow by notifying clinical staff of patient arrivals
• Verify patient demographics, registration forms, and insurance information
• Collect patient payments, post transactions, and balance the cash drawer daily
• Respond to patient questions and concerns with empathy and professionalism
• Maintain patient privacy and confidentiality in compliance with HIPAA
• Open and close the office and assist with front‑desk operations as needed
• Communicate effectively with providers and staff to ensure coordinated care

What We’re Looking For

• Strong attendance, punctuality, and reliability
• Excellent customer service and communication skills
• Professional demeanor with a positive, patient‑centered attitude
• Ability to multitask and remain calm in a fast‑paced environment
• Strong attention to detail and accuracy
• Comfort using computers and electronic health records
• Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day

Work Environment

• Primarily front‑desk and computer‑based work
• Extended periods of sitting or standing
• Collaborative outpatient clinical setting
• Why Join Columbus Arthritis Center
• Stable, weekday schedule — no evenings or weekends
• Supportive team environment
• Opportunity to grow within a large, well‑established specialty practice
• Be part of a mission‑driven organization focused on compassionate care

Other Duties

This job description is not all‑inclusive regarding the activities, tasks, duties, or responsibilities that are required of the associate in this job. Tasks, duties, and responsibilities may change at any time, with or without notice.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.