Patient Service Representative II

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid life and disability

HSA contributions

Paid time off and holidays

403(b) retirement plan with employer 5

Tuition assistance

Employee assistance program

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Patient Service Representative I to perform pre-registration and full registration, serving as a resource and mentor during clinic hours.

The role requires handling escalated issues, coordinating with departments, and supporting accurate billing and collections. This position emphasizes strong communication, insurance knowledge, and the ability to work under stress while supporting pediatric patients and their families in a busy

Qualifications

• Excellent communication/listening skills.
• Knowledge of insurance coverages and managed care requirements.
• Ability to make quick, accurate decisions daily.
• Ability to handle stressful situations.
• Experience using Microsoft applications (Outlook).
• Strong interpersonal skills to work with pediatric patients, families, physicians, nursing and other staff.
• Ability to handle multiple decisions.

Responsibilities

• Perform all tasks of the Patient Service Representative I role including pre-registration and full registration.
• Serve as a resource person and role model for Patient Service Representatives during clinic hours.
• Handle escalated or complicated issues with workflows.
• Mentor staff to ensure departmental operations are consistent.
• Epic Super User/Epic tester; Develops SOPs.
• Cross-train in all operational functions.
• Participate in quality improvement activities.
• Reconcile Epic cash drawer and deposits for billing when appropriate.
• Order supplies for areas within their scope.
• Maintain Physicians Sessions log for billing hours where applicable.
• Prepare monthly leases by services to record sessions and overtime hours.
• Monitor Front End Collections and weekly collections on Dashboard for HB/PB optimization.
• Collaborate with Manager and staff on staffing to address daily variances.
• Distribute information to practice plans and other departments.

Skills

Communication

Listening

Insurance knowledge

Decision making

Stress management

Interpersonal skills

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Outlook

Job description

Job Description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.

Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago

Qualifications

• K.S.A.'s: High school graduate; some college preferred.
• Minimum two years’ experience in clinics or physician office environment.
• Knowledge of insurance coverages as well as managed care requirements.
• Excellent communication/listening skills.
• Ability to make quick, accurate decisions on a daily basis.
• Ability to handle stressful situations.
• Computer skills with experience utilizing Microsoft applications i.e. Outlook.
• Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
• Skillset that exhibits the ability to handle multiple decisions making.

Responsibilities

• Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration.
• Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.
• Handles escalated or complicated issues with workflows.
• Mentors staff to assure consistency of department operations.
• Epic Super User Epic tester Develops Standard Operating Procedures.
• Cross trained in all aspects of operational functions.
• Participates in quality improvement activities.
• Reconciles Epic cash drawer as well as makes deposits for collections when appropriate.
• Order supplies for the areas within their scope.
• Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable.
• Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate.
• Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate.
• Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances.
• Monitors distribution of information to practice plans and other departments as appropriate.
• Other job functions as assigned.

Education

• High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

Benefits Statement

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There's a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way.

We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond.

We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship.

This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers.

We value diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

AI Notice Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design.

As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.