Patient Access Specialist

Lurie Children's; Chicago, Northern (IL, KY); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) / 403(b) plan

Paid time off

Job summary

Ann & Robert H. Lurie Children's Hospital of Chicago is seeking a detail-oriented patient services professional to manage front-desk communications, scheduling, and registration tasks.

The role requires a high school diploma and 2+ years in a healthcare or general office setting, with proficiency in Word and Outlook. The position involves patient data collection, insurance verification, referrals in Epic, and providing accurate information while maintaining HIPAA compliance.

Qualifications

• High School Diploma or GED required; some college preferred.
• General office or healthcare experience (2+ years) required.
• Some knowledge of medical terminology preferred.
• Proficiency in Word and basic computer skills expected.
• Strong customer service, communication and organizational abilities.

Responsibilities

• Answer multiple divisional phone calls and scheduling tasks.
• Respond to hospital questions and route messages in the system.
• Schedule new and return appointments using guidelines and tools.
• Collect patient demographic info and verify insurance.
• Transcribe referrals in Epic and manage clinical triage referrals.
• Assist families with communication, MyChart enrollment, and portal use.
• Maintain performance metrics and ensure quality service.
• Identify and obtain referrals for scheduled services.
• Review outstanding patient liabilities as appropriate.
• Uphold confidentiality and HIPAA regulations; train new staff as needed.

Skills

Customer service

Communication

Interpersonal skills

Medical terminology

Microsoft Word

Outlook

multitasking

Education

High School Diploma/GED

Some college

Tools

Microsoft Word

Outlook

Job description

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive

Job Description

• High school diploma required. Some college preferred.
• A minimum of two years of general office or healthcare experience required.
• Some knowledge of medical terminology, strongly preferred.
• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/organizational and prioritization skills needed.
• Problem solving skills and ability to handle multiple priorities in fast paced environment. Requires a high level of accuracy, attention to detail and the ability to perform under pressure of deadlines.

Job Duties

• Answers multiple divisional phone calls; responding to customer requests including, and not limited to cross departmental appointment scheduling, screening, routing calls and registration.
• Responds to hospital and department related questions as appropriate. Facilitates consumer communication by retrieving and distributing messages in the appropriate database.
• Provides physician-patient support using scheduling guidelines and online knowledge-based tool to schedule new and return appointments.
• Correctly identifies and collects patient demographic information in accordance with organization standards, verifies insurance eligibility and completes registration as needed for families.
• Transcribes new referrals in Epic from phone or fax and submit referrals for clinical triage as specified by division guidelines or Epic instruction.
• Assists in facilitating both electronic and non-electronic communication for families and patients. Provides family pertinent next steps for visit.
• Signs up patients for MyChart as well as utilizing the Epiccare Link functionality as appropriate.
• Maintains performance metrics related to department and individual key performance indicators and all quality goals consistently.
• Obtains referral for scheduled services.
• Reviews and collects outstanding patient liabilities as appropriate (estimates, copays, outstanding balances, self pay, etc.)
• Meets expectations of outstanding service, including behavior that models Core Values with every encounter, every time.
• Adheres to organizational Power of All principles.
• Maintains confidentiality and HIPAA regulations.
• Assist with training new and current employees as needed.
• Other job functions as assigned.

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement

• For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program

Lurie Children's will consider visa sponsorship of qualified candidates for the registered nurse role, subject to all applicable law as well as business and budgetary limitations.

There’s a Place for You with Us

At Ann & Robert H. Lurie Children's Hospital of Chicago and its affiliates (collectively "Lurie Children's"), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliates are equal employment opportunity employers.

We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.