Patient Service Representative I

Ann & Robert H. Lurie Children's Hospital of Chicago; New Lenox (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability

HSA contributions

Paid PTO & holidays

Parental leave

401(k)

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Patient Service Representative to support family-centered care at the front desk and registration areas.

You will handle pre-registration, eligibility checks, consents, and data entry in Epic. The role requires strong customer service, communication skills, and the ability to work with pediatric patients and families in a dynamic hospital setting.

Qualifications

• High School Diploma/GED required; some college preferred.
• Knowledge of medical terminology, third-party billing, and managed care preferred.
• Familiarity with electronic medical records (Epic).
• Strong customer service and communication skills for families and staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates confidentiality and HIPAA compliance.

Responsibilities

• Complete pre-registration and full registration for families as needed.
• Verify eligibility information and collect consents for care and forms.
• Enter orders and patient data into Epic and related systems.
• Coordinate referrals, authorizations, and same-day visit scheduling.
• Inform patients about wait times and collect payments when applicable.
• Print labels, prepare intake forms, and ensure proper documentation for scanning.
• Collaborate with team members to coordinate care and services.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Medical terminology

HIPAA knowledge

Problem solving

Attention to detail

Education

High School Diploma

Tools

Epic

MyChart

EpicCare Link

Microsoft Word/Outlook

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

• High school diploma required. Some college preferred.
• Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
• Some knowledge of electronic medical record.
• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
• Problem solving skills and ability to handle multiple priorities in fast paced environment.
• Ability to manage stressful situations appropriately.

Job Duties

• Completes pre-registration as well as full registration as needed for families.
• Ensures eligibility information accurate.
• Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
• Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
• Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
• Makes copies of insurance cards as appropriate.
• Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.
• Informs patient/families of any wait times or delays in service.
• Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
• May be required to enter patient information in additional electronic systems.
• Adheres to organizational Power all principles.
• Maintains confidentiality and HIPPA rules.
• Completes check-out procedures; prepares required forms for distribution.
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.
• Other job functions as assigned.
• Specific to Area Job Functions:
• Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
• Outpatient Lab:
• Requirement to enter and or release lab orders
• Follow Epicare link process for orders
• Ensures all paper orders are appropriate/ acceptable
• Enter orders via written orders mode when presented with paper order
• Maintain all written orders as per process for scanning
• Contacts referring provider when appropriate
• Enter notes in Epic regarding # of test and specific instructions
• Follow process for Research, Drop off, Miscellaneous Orders
• Medical Imaging:
• Follow process for checking in patient
• Follow the Epice Care Link process
• Create and/or collect patient payment estimates
• If paper order follow Written Order process
• Schedule appointment from the order
• Contact referring physician when appropriate
• Outpatient Surgery:
• Follow process for patient admission via Optime workflow
• Collect co-payments or deductibles for outpatient surgeries
• LCPC-TCP:
• Answers backline and patient phone lines (department specific), handles according to needs of caller
• Creates Recalls and Waitlist notifications when appropriate
• Completes daily No Show documentation and communicates with family to reschedule
• Documents and sends patient messages to providers via Epic in-basket
• Other job functions as assigned

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various Voluntary Benefits

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There's a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.
It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.
For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]