Patient Service Representative I - Full Time

grangermedical; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vision

Dental

Medical

Sick Leave

Paid Time Off

Life Insurance

Tuition Reimbursement

Short- and Long-Term Disability

Employee Assistance Program (EAP)

Health Savings Account (HSA)

401(k) with company match

Job summary

Granger Medical Clinic in Wasatch Internal Medicine Clinic is seeking a Patient Services Representative to greet patients, handle phones, schedule appointments, and coordinate with physicians and staff. The role emphasizes clear communication, customer service excellence, and accurate demographic data collection.

The position requires High School diploma or equivalent and values prior customer service experience; medical office background is a plus.

Qualifications

• Excellent customer service, communication, multi-tasking and organizational skills.
• Typing / keyboarding skills.
• Must be a team player and enjoy working with people.
• Must be able to read, understand and communicate in English.
• Additional languages helpful.

Responsibilities

• Greet patients presenting for medical or other services in a courteous manner.
• Answer telephones in a professional manner.
• Scheduling appointments in accordance with established procedures.
• Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.
• Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Typing

Team player

English proficiency

Additional languages helpful

Education

High School Diploma or equivalent

Job description

Patient Service Representative - Full Time

Granger Medical Clinic has an immediate opening for a full-time Patient Services Representative in our Wasatch Internal Medicine Clinic.

The ideal candidate will be confident, self-motivated and above all else compassionate. PSRs work closely with our patients, physicians and support staff to provide the best care to each patient. As the receptionists are the first point of contact with the patients, excellent communication and customer service skills are essential.

Knowledge, Skills, and Abilities:

• Excellent customer service, communication, multi-tasking and organizational skills.
• Typing / keyboarding skills
• Must be a team player and enjoy working with people.
• Must be able to read, understand and communicate in English.
• Additional languages helpful.

Essential Functions and Duties:

• Greet patients presenting for medical or other services in a courteous manner.
• Answer telephones in a professional manner.
• Scheduling appointments in accordance with established procedures.
• Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.
• Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.
• Other duties as assigned.

Education and Experience:

• High School Graduate or equivalent.
• Previous medical billing / office experience preferred but not required.
• Customer service experience preferred.

Physical Requirements and Working Conditions:

• Sedentary work, requiring lifting up to 10lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.