Patient Service Representative I - Urgent Care - Full Time

Granger Medical Clinic; West Valley City (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Vision

Dental

Medical

Sick Leave

Paid Time Off

Life Insurance

Paid Maternity Leave

Tuition Reimbursement

Disability (Short/Long Term)

EAP

Health Savings Account (HSA)

401(k) with company match

Job summary

Granger Medical Clinic is seeking a full-time Patient Services Representative in West Valley City. The role involves greeting patients, handling calls, scheduling appointments and coordinating with clinicians to ensure smooth patient flow.

The ideal candidate has strong customer service and communication skills, is a team player, and can read and communicate in English. Prior medical office experience is a plus.

Qualifications

• Excellent customer service, communication and organizational skills.
• Typing/keyboarding skills.
• Must communicate in English; additional languages helpful.
• Customer service and office experience preferred.

Responsibilities

• Greet patients courteously at check-in and check-out.
• Answer telephones in a professional manner.
• Schedule appointments per established procedures.
• Communicate with physicians, staff and patients about appointments.
• Collect demographic information for contact and billing.

Skills

Customer service

Typing

Team player

English proficiency

Additional languages helpful

Education

High School Diploma

Job description

Patient Service Representative - Full Time

Granger Medical Clinic has an immediate opening for a full-time Patient Services Representative in our West Valley Urgent Care.

The ideal candidate will be confident, self-motivated and above all else compassionate. PSRs work closely with our patients, physicians and support staff to provide the best care to each patient. As the receptionists are the first point of contact with the patients, excellent communication and customer service skills are essential.

Schedule:

Monday through Friday 8:00 a.m. to 5:00 p.m.

Knowledge, Skills, and Abilities:

• Excellent customer service, communication, multi-tasking and organizational skills.
• Typing / keyboarding skills
• Must be a team player and enjoy working with people.
• Must be able to read, understand and communicate in English.
• Additional languages helpful.

Essential Functions and Duties:

• Greet patients presenting for medical or other services in a courteous manner.
• Answer telephones in a professional manner.
• Scheduling appointments in accordance with established procedures.
• Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.
• Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.
• Other duties as assigned.

Education and Experience:

• High School Graduate or equivalent.
• Previous medical billing / office experience preferred but not required.
• Customer service experience preferred.

Physical Requirements and Working Conditions:

• Sedentary work, requiring lifting up to 10lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.