Patient Service Representative I Float I

Advocate Health; Fond du Lac (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health is seeking a friendly, detail-oriented front desk registration specialist at our Wisconsin health center. You will greet patients, collect demographics and insurance information, verify coverage, and handle co-pays and balances with accuracy.

You'll schedule appointments, guide patients on test preparations, coordinate cancellations or additions, and ensure data is complete and compliant with payer requirements. Excellent communication and organization are essential.

Qualifications

• Must have high school diploma or equivalent.
• No prior experience required.
• Strong customer service and communication skills required.
• Ability to operate computers and basic software (Microsoft Office).
• Demonstrated data-entry speed and accuracy.

Responsibilities

• Greet patients and visitors, respond to routine information requests; answer calls and take messages.
• Register patients, collect demographics and insurance info, verify coverage and collect payments.
• Schedule appointments and manage cancellations, reschedules, and additions; provide prep info.
• Update insurance and demographic data; ensure information accuracy for payers.
• Identify and resolve registration issues; communicate with needed departments.
• Assist with patient flow and errands like transportation guidance; provide directions.
• Complete visit closure, schedule follow-ups, and provide visit summaries.

Skills

Customer service

Communication skills

Computer skills

Data entry

Organizational skills

Reading/writing instructions

Attention to detail

Education

High School Graduate

Tools

Microsoft Office

Email/comms tools

Job description

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.