Medical Receptionist Float

Pediatric Associates; Florida; Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Pediatric Associates in Florida is seeking a friendly and organized receptionist to greet patients and visitors, manage appointments, and assist with chart handling and basic billing tasks. The role emphasizes professional communication and accurate data entry while upholding patient privacy.

The ideal candidate will have a high school diploma, strong verbal and written communication skills, and the ability to work with medical staff in a fast-paced environment.

Formación

• Ability to greet patients and visitors in a courteous, professional manner.
• Proficiency with basic computer systems and data entry.
• Strong communication and grammar for written and verbal messages.
• Maintain patient confidentiality and follow privacy policies.

Responsabilidades

• Answer incoming calls courteously and screen calls.
• Schedule appointments per office policies.
• Greet patients/visitors and direct them appropriately.
• Assist with chart retrieval and EHR chart setup.
• Check-in/check-out patients and process payments and co-pays.
• Verify insurance and update records as needed.
• Post charges and payments and reconcile with procedures.
• Process referrals and provide information to patients.
• Sort and deliver mail and maintain lobby area.
• Attend staff and educational meetings.

Conocimientos

Customer service

Professional communication

Data entry

Confidentiality

Educación

High School diploma

Descripción del empleo

PRIMARY FUNCTION

Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

ESSENTIAL FUNCTIONS OF THE JOB

This list may not include all of the duties that may be assigned.

• Answer incoming calls in a courteous & professional manner
  • Screen calls
  • Receive and convey messages electronically, in writing and verbally
• Schedule appointments according to office scheduling policies
• Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
• Assist with chart retrieval, set up new patient chart/ EHR chart
  • Ensure lab results, physician’s reports, day sheets are properly placed
  • Scan, upload and distribute chart documents in document manager
• Check-in/ Check-out patients in a timely manner
  • Print debit tickets
  • Mark patients accordingly in Patient Tracking System
  • Follow PA policy related to cashier functions
  • Check balances and credits
  • Collect co-pay and/or payments according to insurance plan
  • Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.
• Verify Insurance
  • Ability to update medical record and computer system with new information
• Post charges and payments
  • Match procedures with correct diagnosis
  • Reconcile charges & payments
• Complete referral authorization requests & provide patients with referral information
• Sort and deliver mail, medical records and other correspondence
• Maintain work area and lobby in neat and orderly manner
• Participate in staff & educational meetings

PERFORMANCE REQUIREMENTS

Education

High School Diploma or equivalent

Licensure

None

Knowledge, Skills & Abilities

Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.

Experience

Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

Other Requirements

Adhere to all organizational information security policies and protect all sensitive information including but not not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.