Patient Service Representative

Tenet Healthcare; Glendale, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Continuing education

Job summary

Tenet Physician Resources is seeking a front desk professional for Abrazo Brain and Spine Arrowhead in Arizona. You will greet patients, manage scheduling, verify insurance, and guide patients through portals, ensuring a smooth patient flow.

The role emphasizes HIPAA compliance, accurate data entry, and friendly patient interactions in a collaborative medical office setting. A $500 sign-on bonus is available for new hires.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience, preferably in a hospital or physician office setting.

Responsibilities

• Greets patients entering the practice.
• Manages office communications, including answering phones and scheduling appointments.
• Checks in patients, verifies insurance, and enters data into the electronic system.
• Checks out patients and assists with referrals and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information about policies and procedures.
• Explains the patient portal and assists with enrollment.
• Performs additional responsibilities as needed.

Skills

Customer service

Phone etiquette

Data entry

Team player

Education

High school diploma/GED

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well‑being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work‑life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

$500 sign on bonus!
Abrazo Brain and Spine Arrowhead

A non‑exempt medical office position responsible for front office processes in the physician practice

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan and the Corporate Compliance Program.
• Greets patients entering the practice.
• Manages office communications, including answering phones, making, confirming, and rescheduling patient appointments.
• Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.
• Checks out patients and assists them with referral processing and scheduling.
• Collects co‑pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information to patients regarding office policies, procedures, and practice information.
• Explains the patient portal and assists with patient enrollment.
• Performs additional responsibilities as needed.

Qualifications

Education: High school diploma/GED

Experience: One year customer service experience, preferably in a hospital or physician office setting.

Sign on bonus is for new hires only!

Organization Description

As one of the valleys top healthcare systems, Abrazo Medical Groups mission is to provide quality, compassionate care in the communities we serve. Abrazo Medical Group, in partnership with Abrazo Health, is a high‑quality multispecialty healthcare provider comprised of approximately 20 primary care and specialty outpatient clinic locations, 5 acute care hospitals and 4 neighborhood emergency centers. With over 120 employed physicians and practitioners, our services are close to home or work.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.