Patient Service Representative/Front Desk

Phoenix House Florida; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (Florida Blue)

Dental & Vision insurance

Paid vacation

Sick leave

Personal days

9 paid holidays

Tuition reimbursement

403B retirement plan

Life insurance

Employee discounts

Job summary

Phoenix House Florida is seeking an Administrative Assistant to support clinical staff and manage essential front-end tasks in a Tampa facility. The role involves reviewing patient benefits with adults and guardians, handling fee agreements, and ensuring government docs are uploaded to the EHR.

You will verify insurance eligibility, assist with enrollment, collect fees, and maintain organized files while delivering excellent customer service to patients and visitors.

Qualifications

• Knowledge of filing methods.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of office practices and procedures.
• Working knowledge in word processing, spreadsheets and other computer applications.
• Bilingual and bicultural, English and Spanish (preferred).
• Knowledge of general administrative office procedures.
• Computer literate with Microsoft Windows, Word, Excel, Access and internet capabilities.

Responsibilities

• Provide administrative support to the clinical staff.
• Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
• Ensure that all government documentation is collected and uploaded to patient’s electronic health record.
• Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
• Assist patients with enrollment and admission forms.
• Collect fees and copayments from patients or guardians at the time of services.
• Communicate as needed with other staff regarding patient benefits.
• Maintain organized filing systems and reception area.
• Provide excellent customer service to patients and others who call or visit the facility.
• Schedule initial and recurring client appointments.
• Use good judgment in assisting callers and visitors.
• Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
• Receive mail and deliveries.
• Generate and analyze reports for front end operation daily/weekly.
• Proactively address possible scheduling conflicts.
• Attend staff meetings and required trainings.
• Assist in lab coverage, performing UA’s, as needed.
• Perform other duties as assigned.

Skills

Knowledge of filing methods

Business English, spelling & arith.

Office practices & procedures

Microsoft Windows, Word, Excel, Access

Bilingual English/Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Windows

Word

Excel

Access

Internet

Job description

• Provide administrative support to the clinical staff.
• Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
• Ensure that all government documentation is collected and uploaded to patient’s electronic health record.
• Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
• Assist patients with enrollment and admission forms.
• Collect fees and copayments from patients or guardians at the time of services.
• Communicate as needed with other staff regarding patient benefits.
• Maintain organized filing systems and reception area.
• Provide excellent customer service to patients and others who call or visit the facility.
• Schedule initial and recurring client appointments.
• Use good judgment in assisting callers and visitors.
• Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
• Receive mail and deliveries.
• Generate and analyze reports for front end operation daily/weekly.
• Proactively address possible scheduling conflicts.
• Attend staff meetings and required trainings.
• Assist in lab coverage, performing UA’s, as needed.
• Perform other duties as assigned.

Essential Duties And Responsibilities

• Provide administrative support to the clinical staff.
• Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
• Ensure that all government documentation is collected and uploaded to patient’s electronic health record.
• Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
• Assist patients with enrollment and admission forms.
• Collect fees and copayments from patients or guardians at the time of services.
• Communicate as needed with other staff regarding patient benefits.
• Maintain organized filing systems and reception area.
• Provide excellent customer service to patients and others who call or visit the facility.
• Schedule initial and recurring client appointments.
• Use good judgment in assisting callers and visitors.
• Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
• Receive mail and deliveries.
• Generate and analyze reports for front end operation daily/weekly.
• Proactively address possible scheduling conflicts.
• Attend staff meetings and required trainings.
• Assist in lab coverage, performing UA’s, as needed.
• Perform other duties as assigned.

Qualifications

• Knowledge of filing methods.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of office practices and procedures.
• Working knowledge and skill in word processing, spreadsheets and other computer applications.
• Bilingual and bicultural, English and Spanish (preferred).
• Knowledge of general administrative office procedures.
• Computer literate with sound experience of Microsoft Windows, Word, Excel, Access and internet capabilities.

Education/Experience

• High school diploma or GED plus 1 year of experience in an administrative office or any equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Previous experience in substance abuse and/or mental health fields preferred.

Competitive Benefits Package Includes

• Medical insurance through Florida Blue - 85% of Employee only premiums paid by company.
• Dental & Vision insurance through United Healthcare.
• Three weeks of paid vacation for first 2 years, four weeks starting 3rd year.
• 7 days of sick leave per year.
• Personal days up to 32 hours.
• 9 paid holidays.
• Tuition reimbursement - up to $4,000 per year (after 6 months of service).
• 403B with discretionary match and profit-sharing contributions of 5%.
• Life Insurance.

Job Type

Full-time.

Benefits

• 403(b).
• Dental insurance.
• Employee discount.
• Health insurance.
• Life insurance.
• Paid time off.
• Referral program.
• Tuition reimbursement.
• Vision insurance.

Medical Specialty

• Addiction Medicine.

Education

• High school or equivalent (Required).