Patient Service Representative / Front Desk

Phoenix House Florida; Tampa (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

403B retirement plan

Life insurance

Descripción de la vacante

Phoenix House Florida in Tampa seeks an organized Administrative Assistant to support clinical staff, review benefits with adults and guardians, and manage patient billing and enrollment forms.

This role requires proficiency in MS Office, filing, English and Spanish preferred, and the ability to schedule appointments and maintain records. A high school diploma and 1 year in an admin office are expected; benefits include health, dental, vacation, and retirement plan.

Formación

• High school diploma or GED required; 1 year administrative office experience preferred.
• Must be proficient with MS Office and basic computer skills.
• Bilingual in English and Spanish preferred; strong communication abilities.
• Knowledge of filing methods and office procedures essential.

Responsabilidades

• Provide administrative support to clinical staff.
• Meet with adult patients and guardians to review benefits and fee agreements.
• Ensure government documents are collected and uploaded to patient records.
• Verify eligibility and obtain initial authorizations from insurers (Medicaid included).
• Assist patients with enrollment and admission forms.
• Collect fees and copayments at the time of service.
• Maintain organized filing and reception areas; answer calls and forward messages.
• Generate and analyze front-end operation reports daily/weekly.

Conocimientos

Filing methods

Business English

Office procedures

Microsoft Office

Bilingual English/Spanish

Educación

High school diploma or GED

Herramientas

Microsoft Windows

Word

Excel

Access

Internet proficiency

Descripción del empleo

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide administrative support to the clinical staff.
• Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
• Ensure that all government documentation is collected and uploaded to patient’s electronic health record.
• Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
• Assist patients with enrollment and admission forms.
• Collect fees and copayments from patients or guardians at the time of services.
• Communicate as needed with other staff regarding patient benefits.
• Maintain organized filing systems and reception area.
• Provide excellent customer service to patients and others who call or visit the facility.
• Schedule initial and recurring client appointments.
• Use good judgment in assisting callers and visitors.
• Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
• Receive mail and deliveries.
• Generate and analyze reports for front end operation daily/weekly.
• Proactively address possible scheduling conflicts.
• Attend staff meetings and required trainings.
• Assist in lab coverage, performing UA’s, as needed.
• Perform other duties as assigned.

QUALIFICATIONS:

• Knowledge of filing methods.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of office practices and procedures.
• Working knowledge and skill in word processing, spreadsheets and other computer applications.
• Bilingual and bicultural, English and Spanish (preferred).
• Knowledge of general administrative office procedures.
• Computer literate with sound experience of Microsoft Windows, Word, Excel, Access and internet capabilities.

EDUCATION/EXPERIENCE:

• High school diploma or GED plus 1 year of experience in an administrative office or any equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Previous experience in substance abuse and/or mental health fields preferred.

Competitive benefits package includes:

• Medical insurance through Florida Blue - 85% of Employee only premiums paid by company.
• Dental & Vision insurance through United Healthcare.
• Three weeks of paid vacation for first 2 years, four weeks starting 3rd year.
• 7 days of sick leave per year.
• Personal days up to 32 hours.
• 9 paid holidays.
• Tuition reimbursement - up to $4,000 per year (after 6 months of service).
• 403B with discretionary match and profit-sharing contributions of 5%.
• Life Insurance.

Job Type:

Full-time.

Benefits:

• 403(b).
• Dental insurance.
• Employee discount.
• Health insurance.
• Life insurance.
• Paid time off.
• Referral program.
• Tuition reimbursement.
• Vision insurance.

Medical Specialty:

• Addiction Medicine.

Education:

• High school or equivalent (Required).