Patient Service Representative (Float) - Pierce County

Olympic Sports and Spine; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Olympic Sports & Spine is seeking a Patient Service Representative - Float to provide fill-in coverage across 24 clinics. The role requires scheduling, insurance verification, and front-desk duties with a focus on exceptional customer service.

The position is full-time, 40 hours per week, Monday through Friday, with start times as early as 7:00 a.m. and end by 6:20 p.m. A training program is provided, and an $8,000 pay differential is offered in addition to standard benefits.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Responsibilities

• Process all activity related to OSS’s patient services, including calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
• Handle high-volume patient scheduling and maintain patient charts.
• Coordinate with billing and treating staff to resolve patient issues and support front desk operations.
• Perform related duties as required and participate in monthly staff meetings.

Skills

Insurance verification

Computer programs

Office procedures

Office equipment

Phone system

Communication skills

Reading & following instructions

Organization & prioritization

Education

High school graduate or equivalent

Job description

Patient Service Representative (PSR) - Float

PSR Float provides “fill-in” coverage at all 24 clinics.

Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in effectively resolving scheduling issues? And do you think delivering "excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports & Spine.

Local Roots. Local Ownership. Local Commitment.

Olympic Sports & Spine is committed to providing quality customer service and care to our patients and being a great employer to our employees. All PSRs receive a comprehensive training program and ongoing support. In addition, OSS is offering an $8,000 pay differential for this position to reflect our appreciation and understanding of the commitment required to work at any OSS location.

This is a full-time position; 40 hours per week are guaranteed. This job requires working Monday - Friday (no weekends); work hours may vary, but will begin no earlier than 7:00 a.m. and end no later than 6:20 p.m.

Summary of Duties

Process all activity related to OSS’s patient services. Patient service functions include patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Additionally, PSR will perform other daily operational functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling

• Receive incoming patient phone calls.
• Collect necessary information from patients for treatment and billing purposes.
• Verify insurance and obtain necessary authorizations if required.
• Fax appropriate paperwork to referral sources.
• Scan documents into the patient's account.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Pull charts for the next day's appointments and make reminder calls
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve any patient issues.
• Open and sort mail daily.
• Perform related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

• Eligible employees receive a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

https://www.osstherapy.com/employee-benefits

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

As part of our commitment to maintaining a safe and compliant workplace, all offers of employment at Olympic Sports & Spine are contingent upon the successful completion of a thorough background screening process. This may include, but is not limited to, verification of employment history, education, credit check (where applicable), criminal record check, and reference checks.

By submitting your application for this position, you acknowledge and consent to the background screening process. Any offer of employment will be conditional until the screening process is completed and the results are deemed satisfactory by Olympic Sports & Spine.

Olympic Sports & Spine is an equal opportunity employer and will comply with all applicable local, state, and federal laws regarding background screening.