Patient Services Representative - Float Pool | Full-Time, Day Shift

LE01 Phelps County Regional Medical Center; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

LE01 Phelps County Regional Medical Center is seeking a Patient Services Representative to greet patients, register them, schedule appointments, and verify insurance information. You will explain benefits, collect payments, and support patients through the care journey in a fast-paced front-office setting.

The role requires high school completion and healthcare experience; BLS certification is required. Strong data entry and HIPAA compliance are essential for success.

Qualifications

• High School Diploma or GED required.
• 6+ months of office/call center or healthcare experience preferred.
• BLS certification required (American Heart Association).

Responsibilities

• Register patients and schedule appointments.
• Verify insurance coverage and obtain pre-authorizations.
• Collect co-pays and payments per hospital policy.
• Explain benefits and financial responsibilities to patients.
• Maintain HIPAA compliance and patient confidentiality.
• Assist patients with using online patient portal.
• Provide exceptional customer service over the phone.

Skills

Customer service

Data entry

Phone handling

HIPAA compliance

Education

High School Diploma or GED

Graduate of medical receptionist program

Healthcare setting experience (2 yrs)

Tools

EHR Real Time Eligibility

Online verification systems

Job description

Overview

Patient Services Representative – a front‑line role that enables patients to receive timely, accurate, and compassionate care. The position involves patient registration, appointment scheduling, insurance verification, and providing essential patient support.

Essential Duties and Responsibilities

• Create a welcoming and efficient environment for patients, addressing their needs and providing support through the initial stages of their healthcare journey.
• Collect accurate demographic information (name, address, phone number, date of birth, insurance details) and enter it into the system.
• Update existing patient records with any changes and obtain applicable consents and required forms.
• Verify patients’ insurance coverage using EHR Real Time Eligibility, online verification systems, or by contacting insurance providers.
• Ensure necessary pre‑authorizations or referrals for services are obtained.
• Explain insurance benefits and financial responsibilities to patients.
• Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Collect co‑pays, deductibles, co‑insurance, and balance payments in compliance with hospital policy.
• Maintain work queues to ensure efficient claims processing and organizational financial health.
• Assist patients with navigating and using the online patient portal.
• Adapt to shifting work assignments and area priorities based on business needs.

Education

High School Diploma or GED required.

Work Experience

• At least six months of office and/or call center, customer service, or healthcare experience preferred.
• Knowledge of computers and standard office equipment required.
• Proficiency in data entry preferred.
• Graduate of an accredited medical receptionist or similar program, or two years in a health care setting is preferred.

Certification / License

• American Heart Association Basic Life Support certification required.

Mental and Physical Requirements

• Ability to concentrate, pay close attention to detail, and perform duties under time restrictions.
• Maintain normal mental concentration for variable operations over short periods and moderate concentration for repetitive tasks over long periods.
• Extensive computer use with frequent interruptions.
• Physical ability to stand, walk, sit, reach, assist and transport patients in wheelchairs, and lift up to 10 lbs.

Work Conditions

• Standard office conditions with noise levels above average.
• Periodic exposure to fumes, chemicals, hazards, or diseases.
• Work shifts required, including night, weekend, and holiday coverage as needed.