Patient Service Representative-Eureka Clinic

Mercy; Eureka (MO); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Descrizione del lavoro

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, managing front-desk operations and workflows to ensure a positive, seamless patient experience.

The role also supports the financial aspects of patient encounters by communicating financial responsibility, requesting and collecting payment, and explaining payment options and assistance resources, while accurately documenting conversations and outcomes.

Competenze

• Strong verbal and written communication essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and professional demeanor.
• Ability to maintain confidentiality and privacy.
• Ability to manage pressure and adapt to unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility and balances with professionalism and empathy.

Mansioni

• Manage front-desk operations and patient flow.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and available financial assistance resources.
• Document financial conversations and outcomes accurately.

Conoscenze

Verbal comms

Written comms

Data entry

Customer service

Confidentiality

Adaptability

Front desk training

Formazione

High school diploma

Descrizione del lavoro

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

• High school diploma or equivalent.

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.