Patient Service Representative- East Mason

Prevea Health; Green Bay (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative to join their team in Green Bay, WI. In this role, you will be responsible for welcoming and scheduling patients, acting as a liaison between patients and medical staff. Ideal candidates will possess strong customer service skills and a high school diploma. This full-time position offers a supportive work environment with opportunities for growth.

Qualifications

• 1-3 years of experience in customer service, insurance, or healthcare preferred.

Responsibilities

• Coordinate communication between patients and medical staff.
• Obtain and confirm demographic and insurance information.
• Schedule and confirm patient appointments.

Skills

Customer service

Communication

Multi-tasking

Empathy

Education

High School Diploma or GED

Job description

Join to apply for the Patient Service Representative - East Mason role at Prevea Health.

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—their employees. We value kindness, responsibility, inclusivity, wellness, and inspiration. Prevea provides continuous education, training, and support so every team member contributes to our success. Together, we are the best place to get care and the best place to give care.

Job Summary

The Patient Service Representative (PSR) at Prevea Health is responsible for welcoming, registering, and scheduling patients and visitors in a friendly and positive manner. This role acts as a liaison between patients and medical staff, creating a positive first impression whether over the phone, in person, or through MyPrevea.

Responsibilities

1. Coordinate communication between patients, family, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
2. Obtain and confirm accurate demographic and insurance information.
3. Route medical inquiries, complaints, and messages to appropriate parties.
4. Assist with financial inquiries, including policies, insurance, payments, and other financial needs.
5. Collect payments such as co-pays, outstanding balances, and payments at the time of service.
6. Complete account, referral, and claim workflows in assigned work queues.
7. Schedule and confirm patient appointments.
8. Provide daily batch and deposit summaries to appropriate staff.

Qualifications

• High School Diploma and/or GED required.
• 1-3 years of experience in customer service, insurance, and/or healthcare setting preferred.

Skills and Abilities

• Proficient telephone and computer skills with clear, professional communication.
• Exceptional customer service skills, assessing patient needs and evaluating satisfaction.
• Empathetic and responsive listening skills, with the ability to ask appropriate questions.
• Ability to multi-task and adapt in fast-paced environments.
• Effective and positive interaction with staff members.
• Strong grammar, spelling, and punctuation skills for accurate documentation.
• Ability to work independently and think critically.

Physical Demands & Working Conditions

Includes sitting, standing, walking, bending, reaching, grasping, and lifting, with specific frequencies outlined in the original description. Noise levels occasionally vary, and hearing and vision requirements are specified.

Additional Information

Prevea is an Equal Employment Opportunity/Affirmative Action employer. All hires must verify identity and eligibility to work in the U.S. and participate in E-Verify. For more info, visit www.dhs.gov/E-Verify.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

Referrals can increase your chances of interviewing at Prevea Health. Get notified about new Patient Service Representative jobs in Green Bay, WI.