Patient Service Representative-Comprehensive Addiction Medicine

MaineHealth; Portland (ME); On-site; USD 27,000 - 33,000; Full time

Job summary

MaineHealth in Portland, ME is seeking a Patient Service Representative to greet patients, answer calls, schedule appointments, and handle general office duties in a busy medical practice.

This entry‑level role emphasizes professional communication, accuracy, and computer skills; prior medical office experience is preferred, and the position offers flexible work options and a supportive environment.

Qualifications

• High school diploma or GED preferred.
• Previous medical office experience preferred.
• Proficient computer skills required.

Responsibilities

• Greet patients and guests.
• Answer telephones and manage call flow.
• Schedule appointments and maintain calendar.
• Perform general office duties as assigned.

Skills

Proficient computer skills

Education

High School diploma or GED

Job description

Medical Group Practices

Clerical/Administrative Support
Req #: 99595

Summary:
The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.