Patient Service Representative - Clinic

Fitzgibbon Hospital; Marshall (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

PTO

FSAs

403(b) Retirement plan

Tuition Reimbursement Program

Job summary

Fitzgibbon Hospital in Marshall, MO seeks a Patient Service Representative for our Marshall Family Practice Clinic. The role handles patient check-in/out, collects payments, and initiates electronic encounters, contributing to accurate reimbursements.

Full-time, 8:00am–5:00pm, Monday–Friday, within the Revenue Cycle team. Ideal candidates have excellent customer service, reliable transportation, and a strong work history.

Qualifications

• High School Diploma is required.
• Preferred 1 year of customer service experience.
• Preferred experience with insurance processes or billing.

Responsibilities

• Obtains prior authorizations for patient encounters.
• Greets and registers patients presenting to the Clinics.
• Collects copays and balances on current and prior visits.
• Answers all organization switchboard calls.

Skills

Customer Service

Dependable

Detail-oriented

Independent

Adaptable

Education

High School Diploma

Job description

• Tuition Reimbursement Program (after 1 year of service)

Benefits/Compensation:

• Compensation is based on experience
• Paid time off (PTO)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSAs)
• 403(B) Retirement plan
• Tuition Reimbursement Program (after 1 year of service)

As a non‑profit community hospital, Fitzgibbon Hospital is vital to the health and well‑being of the communities it serves in the Marshall, MO and surrounding area. We are looking for a self‑driven compassionate Patient Service Representative to join our Marshall Family Practice Clinic.

Patient Service Representative:

• Responsible for obtaining prior authorizations
• Greets and registers patients presenting to the Clinics
• Collects copays and balances on current and previous encounters
• Answers all switchboard calls for the organization

Shift:

• Full‑Time (80 hours every two weeks)
• Monday - Friday 8:00am-5:00pm

This job is ideal for someone who is/has:

• Excellent customer service
• Dependable: reliable transportation and positive contact number
• Good work history
• Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
• Detail‑oriented: establishing an environment that is responsive to patients, guests and employees’ needs
• Achievement oriented: enjoys taking on challenges
• Independent: enjoys working with little direction

About Our Patient Registration Team

The Patient Registration Team at Fitzgibbon Hospital is a very important area within the Revenue Cycle of the organization. Patient Service Representatives are the first faces that all patients and visitors see when they enter the organization and are typically the last faces that are seen before they leave. The Patient Service Representative initiates the electronic encounters for all patients as well. Accuracy is highly important as all Patient Service Representatives have a direct impact on reimbursement. Federal, State, and Private insurances are constantly changing requirements so the team is always learning and adapting to ensure we are positively influencing reimbursement.

Requirements

• High School Diploma
• Preferred 1 year customer service experience
• Preferred insurance experience