Patient Service Representative - Clinic

Advocate Health; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Medical Group is seeking a Patient Service Representative to join the ambulatory care team in Wisconsin. In this role you will support providers, connect with patients, and help ensure a seamless, compassionate experience for every visit.

Key duties include patient services at arrival and by phone, billing information entry at the time of service, and maintaining accurate medical records. High school diploma and 1–2 years of customer service experience required.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers or patients.

Responsibilities

• Provides efficient, high-quality patient service for those arriving or calling for appointments or information.
• Ensures accurate entry of billing information at the time of service and follows up on missing details.
• Upholds standards for accurate and timely medical records.

Skills

Customer service experience

Experience handling difficult callers

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

Schedule: Monday, Tuesday, Thursday & Friday - either 6:30am - 3:15pm or 8:30am - 5pm. Wednesday - either 7:45am - 3:15pm or 8:30am - 5pm.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our primary care physicians at Aurora Family Medicine in Suamico, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 2890 Lineville Rd., Suamico, WI. When you’re looking for primary care close to home, visit us in Suamico, WI.

Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.