Patient Service Representative - Cardiovascular Svc Admin_Scheduling Department_QMCP (Full-Time, 40 Hours, Day Shift)

The Queen's Health Systems; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

The Queen's Health Systems is seeking an experienced administrative coordinator to support patient scheduling and financial assistance services. You will schedule and process patients for medical services according to established guidelines and help identify resources to cover charges not paid by health plans.

The role requires strong attention to detail, excellent English communication, and proficiency with office equipment and computer systems.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience or clerical experience in a healthcare setting.
• Experience operating office equipment such as computer, copier, facsimile, and telephone.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to keep accurate records and perform mathematical calculations.
• Familiarity with computer applications and automated systems.
• Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.

Responsibilities

• Performs duties related to scheduling and processing of patients for medical services according to established guidelines.
• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

Skills

Customer service

Clerical

English communication

Record keeping

Mathematical calculations

Computer applications

Medical terminology

Scheduling systems

Education

High school diploma

Tools

Office equipment operation

Job description

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
• Operates computer, printer, calculator, telephone.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B. EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
• Experience to demonstrate:
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to keep accurate records and do mathematical calculations.
  • Knowledge and familiarity with computer applications and automated systems.
  • Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.

Equal Opportunity Employer/Disability/Vet