Patient Access Representative I

Talentify; Westlake (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Talentify is hiring a Patient Access Representative in Texas to serve as the first point of contact for patients and families. You will verify demographics, insurance, and payments, while routing questions to the care team and guiding patients through MyChart.

You will handle scheduling, referrals, and EPIC workqueues, ensuring accuracy and timely processing. Strong communication and privacy discipline are essential for success.

Qualifications

• High school diploma or GED required; associate degree or progress toward degree preferred.
• Prior customer service experience, especially in healthcare, is highly valued.
• Familiarity with EPIC and basic medical terminology preferred.

Responsibilities

• Check patients in/out for medical visits.
• Answer phones and schedule appointments.
• Assist patients with enrolling and using MyChart.
• Enter and validate patient demographic, insurance, and financial information.
• Communicate with care team and insurance companies as needed.
• Collect payments for copays and balances.
• Process paperwork and navigate EPIC workqueues.
• Schedule referrals and follow-up visits.
• Maintain PHI privacy and security.

Skills

Exceptional communication

Organizational skills

Problem-solving

Attention to detail

Confidentiality

PHI awareness

Electronic health records

Medical terminology

Education

High school diploma or GED

Associate degree (preferred)

Medical terminology (preferred)

Tools

EPIC

MyChart (patient portal)

Job description

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Additional Responsibilities

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)

Work Experience

• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)