Patient Service Representative - Cardiology

Hartford HealthCare; Stratford (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator in Stratford, Connecticut. The role involves greeting patients, scheduling appointments, and facilitating communication between patients and healthcare providers.

Qualified candidates should have a high school diploma or equivalent, ideally with customer service experience in a medical office. Proficiency in using Epic and handling high call volumes is preferred. Join us to help create a positive patient experience.

Qualifications

• High school diploma or equivalent, or 2 years customer service experience preferred.
• 1 year customer service experience in a medical office.
• Experience using Epic preferred.

Responsibilities

• Greet patients and answer routine questions.
• Schedule patient appointments and manage high call volumes.
• Collect co-payments and explain billing policies.

Skills

Customer Service

Communication

Patient Scheduling

Epic system

Education

High school diploma/GED

2 years customer service experience

Tools

Epic

Job description

Location Detail: 3272 Main St Stratford (10460)

Shift Detail: Mon-Fri

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
• 1 Year customer service experience in a fast‑paced medical office.
• Epic experience preferred.