Patient Service Representative - Cardiology

Hartford HealthCare; Bloomfield (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Hartford HealthCare in Bloomfield, CT is seeking a Patient Service Coordinator to provide exceptional customer service and facilitate patient communication. The role involves greeting patients, answering questions, registering them, scheduling appointments, and managing healthcare records. The ideal candidate has a high school diploma or equivalent and at least one year of customer service experience in a medical setting, with preferred knowledge of the Epic system. Hartford HealthCare offers competitive benefits for work/life balance.

Qualifications

• High school diploma/GED or 2+ years customer service experience preferred.
• 1 year of customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Greets patients and answers routine questions.
• Registers patients and verifies insurance.
• Schedules patient appointments and informs them of preparation requirements.
• Collects co-payments and explains billing policies.

Skills

Customer service

Patient communication

Insurance verification

Scheduling

Epic system usage

Education

High school diploma/GED

Tools

Epic

Job description

Location Detail: 711 Cottage Grove Rd Bloomfld (10522)

Shift Detail: Mon-Fri

Work where every moment matters. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician‑led medical group offers primary care, urgent care and more than 30 different specialties.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x‑rays, medical reports, etc.).
• Schedules follow‑up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co‑payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, or a minimum of 2 years customer service experience preferred.
• 1 year customer service experience in a fast‑paced medical office.
• Epic experience preferred.

Benefits

Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.