Patient Service Representative (Behavioral Health)

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Urban Health Plan, INC. is seeking a Patient Services Representative for our Behavioral Health Department in the Bronx. The PSR will greet and register patients, verify insurance, schedule appointments, and provide compassionate support to patients and families upon arrival.

The role requires bilingual English/Spanish, excellent communication, and the ability to work in a fast-paced environment. On-site, M-F with occasional Saturday shifts, compensation is $19.50/hour based on 40 hours per week.

Qualifications

• High School Diploma or GED required.
• 1–2 years of clerical/administrative experience, preferably in a health care setting.
• Bilingual English/Spanish is required.
• Excellent communication skills and ability to provide exceptional patient experience.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP when applicable, checks and updates demographic information.
• Schedules and reschedules appointments.
• Maintains charts and provides administrative support to the department.

Skills

Bilingual English/Spanish

Communication skills

Phone etiquette

Education

High School Diploma or GED

Job description

Job Description

Position Summary:

Under the supervision of the Manager of Behavioral Health, the Patient Services Representative (PSR) is the first point of contact for patients visiting our Behavioral Health Department. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum of 1-2 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish is required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Key Duties

• Greets patients and identified their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Compensation:

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Work Environment Type, Location, and Schedule:

Onsite in the Bronx, NY. Monday through Friday 9am-6pm/8am to 5pm with alternating Saturday shifts (a day off during the week).

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

Equal Opportunity Statement

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Job Requirements