Patient Service Representative. (Aiken Mall)

Prisma Health Urgent Care by Wellstreet; Aiken (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Life-Work Balance

Flexible Schedule

Competitive Benefits

Paid Time Off

401K with Matching

Wellness Program

Professional Growth

Duties as Assigned

Job summary

Prisma Health Urgent Care is seeking a Patient Service Representative to serve as the first point of contact, delivering a welcoming and efficient patient experience. You will handle front-office operations, assist with administrative tasks, and support the clinic workflow in a fast-paced healthcare setting.

The role emphasizes customer service, problem-solving, and teamwork, with a 12-hour shift schedule (3 days per week, 8 AM–8 PM) and full-time benefits including medical, dental, vision, and

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting.
• Strong communication and attention to detail in a busy environment.
• Proficient with EMR software; EPIC preferred.
• Willing to work 12-hour shifts, including some weekends and holidays.
• Team player with a proactive, patient-focused approach.

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude.
• Patient and Business Documentation: Manage confidentiality and organize documents.
• Insurance Verification: Verify eligibility and explain billing policies.
• Financial Responsibility: Collect patient financial responsibility clearly.
• Collaborative Support: Assist practice manager and staff for smooth operations.
• Compliance: Adhere to HIPAA/OSHA and guidelines.
• Administrative Duties: Handle office procedures and medical equipment.
• Quality Assurance: Ensure compliance with QA, CLIA, and patient trackers.
• Travel Requirement: Support staffing needs at other Prisma Health locations.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EPIC

Job description

Posting Details

• • Posted on November 11, 2026

Locations

Showing 1 location Aiken, SC 29803, USA

• On-site
• Patient Service Reps
• Full-Time
• Requisition #: PATIE009438

Description

Prisma Health Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development
• Perform other duties as assigned

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.