Patient Service Representative

Dental Care Alliance; Yorktown Heights (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading dental organization is seeking a Patient Service Representative to join their team in Yorktown Heights. The role involves providing excellent customer service, managing appointments, and assisting patients throughout their care journey. Candidates should have a passion for customer service and experience in a healthcare environment.

Benefits

Health, dental, and vision insurance

Life insurance and disability benefits

401(k) plan

Access to modern dental technology

Qualifications

• Experience working in a dental, medical, or other health-care office preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.

Responsibilities

• Customer service; greet patients upon arrival/dismissal.
• Schedule appointments and maintain the appointment book.
• Post charges and payments to patient accounts.

Skills

Exceptional customer service skills

Communication

Job description

Overview

Family Dental Groupis looking for a Patient Service Representative in Yorktown Heights, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$20-max$25 per hour
• Schedule: Monday 9-5, Tuesday 9-5, Wednesday 9-6pm, Thursday 9-5pm, Friday 9-4pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.

Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.