Patient Service Representative

Axia Women's Health; Woolwich Township (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen Patient Service Representative für sein OB/GYN-Büro. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Patienten und bieten hervorragenden Kundenservice. Sie werden für die Begrüßung der Patienten, die Verwaltung von Anrufen und die Registrierung verantwortlich sein. Das Unternehmen bietet ein unterstützendes Arbeitsumfeld mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen, darunter ein 401(k)-Plan und großzügige Urlaubstage. Wenn Sie eine Leidenschaft für die Unterstützung von Patienten haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

401(k) mit sofortiger Übereinstimmung

Großzügige PTO und Freiwilligenzeit

Zugang zu Anbietern zu geringen Kosten

Lebensversicherung und Invaliditätsdeckung

Zusätzliche Versicherungsoptionen

Qualifications

• Erfahrung im Kundenservice oder als medizinischer Empfangsmitarbeiter bevorzugt.
• Fähigkeit, in einem schnelllebigen Umfeld ruhig zu bleiben.

Responsibilities

• Begrüßung und Unterstützung von Patienten und Besuchern.
• Verwaltung von Anrufen und Terminplanung.
• Registrierung neuer und bestehender Patienten.

Skills

Kundenservice

Kommunikation

Anpassungsfähigkeit

Teamarbeit

Education

High School Diploma oder GED

Job description

Axia Women's Health is one of the largest independent women's health care groups in the United States, with a mission to create a more caring, connected, and progressive women’s healthcare community. With nearly 400 providers and 150 care centers across five states, Axia Women’s Health offers a full spectrum of care including obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our headquarters are in Oaks, Pennsylvania, and Voorhees, New Jersey, and we are experiencing continued growth across the MidAtlantic.

We are seeking a Patient Service Representative (PSR) for our OB/GYN office in Woolwich, NJ, working 40 hours per week.

The PSR will be the first and last point of contact for patients, providing exemplary customer service and communication. Responsibilities include greeting patients, assisting with directions, managing calls, scheduling, and performing registration functions, among others.

Essential Functions:

1. Greeting and assisting patients and visitors, directing them appropriately.
2. Paging or calling personnel to escort patients to exam rooms.
3. Explaining financial requirements, collecting copayments.
4. Registering new and existing patients and activating files.
5. Handling calls professionally, routing as needed.
6. Routing messages from the answering service.
7. Supporting patients and staff, and performing other duties as assigned.
8. Screening solicitors for relevance to organizational needs.
9. Following infection control, safety guidelines, and confidentiality policies per HIPAA.

Qualities & Skills:

• Adaptability to changing priorities.
• Ability to maintain composure in a fast-paced environment.
• Team player.
• Availability to work 40 hours per week with flexible scheduling, including coverage at satellite locations if needed.

Education & Experience:

• High School Diploma or GED required.
• Medical Receptionist/PSR experience preferred.

Benefits:

• Benefit-eligible from the first of the month after hire.
• Immediate 401(k) match with no vesting period.
• Generous PTO and volunteer time off.
• Multiple medical plans starting as low as $15 per pay period.
• Access to providers at little to no cost through Axia’s insurance.
• Paid life insurance, disability coverage, and more.
• Additional insurance options including dental, vision, FSA, HSA, and pet insurance.

At Axia Women’s Health, we celebrate diversity and inclusion, welcoming individuals regardless of gender, race, ethnicity, ability, or sexual orientation. We are committed to creating a community where colleagues and patients feel empowered to be their authentic selves.

All hires must verify identity and eligibility to work in the U.S. and complete employment verification upon hire.