Patient Service Representative

Talentify; New Lenox (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

HSA matching

PTO & holidays

Life insurance

Long-term disability

Short-term disability

Additional life insurance

Insurance options

401K employer match

Profit sharing

Employee discounts

Job summary

Forefront Dermatology is hiring a Patient Service Representative for our Naperville, IL clinics. This full-time role greets patients, checks in, verifies insurance, and supports front desk operations.

You will travel to Crest Hill, Morris, New Lenox and Yorkville as needed and handle scheduling, payments, and basic EHR tasks. We offer health, retirement, PTO, life insurance, and more.

If you provide great customer service and work well in a fast-paced environment, apply today.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience preferred.
• Proficient with basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Typing speed of 40 wpm is preferred.
• Strong attention to detail and ability to multi-task.
• Ability to work independently and in a team.
• Maintains confidentiality of information.

Responsibilities

• Open and close clinic duties.
• Greet patients, check in, verify insurance.
• Scan documents into the electronic health record.
• Keep waiting area and reception tidy all day.
• Manage schedules: added, canceled, no-shows.
• Schedule follow-ups as needed.
• Handle tasks in the EHR system.
• Process co-pays and payments at checkout.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Typing 40 wpm

Fast learner

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

Overview

Come join our team! We have an immediate need for a Patient Service Representative in our Naperville, IL clinics! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

This is a full time position and will work in Naperville, must be willing to travel to Crest Hill, Morris, New Lenox and Yorkville as needed.

Summary

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Here are just a few things we offer:

• Access to health, dental, and vision insurance


• Health Savings Account $500 matching contribution


• Eligible for PTO and Holiday pay


• Company paid life insurance and long term disability (full-time only)


• Access to voluntary short term disability insurance (full-time only)


• Access to additional life insurance


• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian


• 401K with employer contribution


• Profit sharing


• Employee discounts


• And much more!

Responsibilities

Essential Functions

• Performs opening and closing clinic duties


• Greets patients, checks in for appointments and verifies insurance


• Scans documents into electronic health record


• Maintains tidiness of waiting area and reception counter throughout the day


• Checks schedules for added, canceled and no-show appointments throughout the day


• Schedules follow up appointments as needed


• Responds to designated tasks in the electronic health record


• Orders clinic office supplies


• Sells and tracks cosmetic products


• Distributes mail


• Prepares for next day scheduled appointments

Qualifications

Knowledge, Skills & Abilities

• High school diploma or equivalent is required


• 1+ years of recent medical office experience or in a similar capacity is preferred


• Proficient in basic computer functions


• Ability to learn new software quickly


• Must possess excellent customer service, communication and organizational skills


• Ability to operate standard office equipment


• Ability to type a minimum of 40 wpm is preferred


• Must possess attention to detail


• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team


• Ability to respond positively to constructive feedback and direction from supervisors


• Must demonstrate professional appearance and manner at all times


• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others


• Ability to maintain confidentiality of information

For this position, the base pay range is $17.00 - $18.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.

Knowledge, Skills & Abilities

• High school diploma or equivalent is required


• 1+ years of recent medical office experience or in a similar capacity is preferred


• Proficient in basic computer functions


• Ability to learn new software quickly


• Must possess excellent customer service, communication and organizational skills


• Ability to operate standard office equipment


• Ability to type a minimum of 40 wpm is preferred


• Must possess attention to detail


• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team


• Ability to respond positively to constructive feedback and direction from supervisors


• Must demonstrate professional appearance and manner at all times


• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others


• Ability to maintain confidentiality of information

For this position, the base pay range is $17.00 - $18.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training

Essential Functions

• Performs opening and closing clinic duties


• Greets patients, checks in for appointments and verifies insurance


• Scans documents into electronic health record


• Maintains tidiness of waiting area and reception counter throughout the day


• Checks schedules for added, canceled and no-show appointments throughout the day


• Schedules follow up appointments as needed


• Responds to designated tasks in the electronic health record


• Orders clinic office supplies


• Sells and tracks cosmetic products


• Distributes mail


• Prepares for next day scheduled appointments