Patient Service Representative

Northwest Asthma & Allergy Center; Washington (District of Columbia); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental PPO

Vision

Employer paid Life

AD&D

Employer paid LTD

Profit sharing

401k plan

PTO - 21 days

Job summary

Northwest Asthma & Allergy Center is seeking a Patient Service Representative in Issaquah to ensure a seamless patient experience. You will greet patients, verify information, schedule and verify appointments, and assist with billing and referrals in a fast-paced clinic environment.

An upbeat team, competitive benefits, and a supportive work culture await for those who thrive on helping patients and families navigate care for allergies and asthma.

Qualifications

• High school diploma or GED and 2 years of medical office experience.
• Excellent customer/patient service and interpersonal skills.
• Clear, effective communication and attention to detail.
• Knowledge of computer and phone systems.

Responsibilities

• Greet patients upon arrival.
• Verify and update patient information for correct billing.
• Schedule and verify appointments.
• Verify insurance and collect necessary information and copies for the EMR system.
• Manage referrals and obtain necessary records from referring providers.
• Scan, fax, and mail documents as needed.
• Occasional travel to Seattle area clinics.
• Other duties as requested.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

EMR system

Job description

Annual Salary

$54,080 - $60,320 ($26.00 to $29.00 per hour)This is a non-exempt position. Applicants must pass a background check.

Work Location and Hours of Operations

Northwest Asthma and Allergy – 22605 SE 56th St Suite 270, Issaquah 98029Monday – Friday 8:00 am – 5:00 pm

Benefits Include

Medical PPODental PPOVisionEmployer paid Life and AD&DEmployer paid LTDProfit sharing and 401k planPTO - 21 days accrued per year

About Us

Allergies, asthma, and immune diseases can have a drastic effect on an individual's quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.

Job Summary

NW Asthma & Allergy Center is looking for a Patient Service Representative (PSR) to ensure a seamless patient experience by providing stellar customer service at our Issaquah clinic. The PSR is the first point of contact for our patients and supports our team by managing patient inquiries, scheduling appointments and handling administrative tasks.

Duties and Responsibilities

Greet patients upon arrivalVerify and update patient information to ensure proper billingObtain appropriate patient consents if necessarySchedule and verify appointmentsVerify insurance and ensure necessary information and insurance card copies are in the EMR systemManage patient messages and callsCollect co-pays, and patient balancesFollow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)Secondary monitoring of patient waiting areaScanning, faxing and mailing of documents as neededOccasional travel to Seattle area clinicsOther duties as requested

Requirements

Minimum QualificationsHigh school diploma or GED and 2 years of medical office experienceExceptional customer/patient service/interpersonal skillsSelf-motivation, empathy, and ability to multi-taskClear and effective communication in a positive manner; attention to detail, spelling and grammarKnowledge of computer and phone systemsNorthwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a “Ban the Box” employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.