Patient Service Representative

Talentify; Washington (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

Hunterdon Health is seeking a Patient Service Representative to provide reception and clerical support under the practice manager. Responsibilities include billing, scheduling, EHR data entry, and patient communications while ensuring HIPAA compliance and professional service.

The role supports check-in/check-out, collects payments, verifies insurance, and maintains accurate records to contribute to a positive patient experience.

Qualifications

• High School Diploma or Equivalent required.
• Associates Degree preferred.
• 1–3 years of experience in a medical office preferred.

Responsibilities

• Rev Cycle, Insurance Eligibility and Payments: Verify insurance, collect payments, maintain insurance information and support clean billing.
• Registration and Checkout: Greet patients, register and update information, obtain documentation, ensure accurate check-in/check-out while confidentiality is maintained.
• Scheduling: Schedule and manage patient appointments, communicate policies, coordinate provider availability.
• Electronic Health Record: Enter, update, and maintain patient demographics, insurance, and appointment data per standards.
• General Office Duties: Front desk support, answer phones, maintain organized area, assist teammates, uphold policies.

Skills

Clear communication

Attention to detail

Multi-tasking

Telephone etiquette

Conflict resolution

Education

High School Diploma or Equivalent

Associates Degree

Job description

Patient Service Representative

Position Summary

The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.

Primary Position Responsibilities

1. Rev Cycle, Insurance Eligibility and Payments

Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.

2. Registration and Checkout

Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.

3. Scheduling

Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.

4. Electronic Health Record

Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.

5. General Office Duties

Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.

Qualifications

Minimum Education:

Required:

High School Diploma or Equivalent

Preferred:

Associates Degree

Minimum Years of Experience (Amount, Type and Variation):

Required:

None

Preferred:

1-3 years experience in a Medical Office

License, Registry or Certification:

Required:

None

Preferred:

None

Knowledge, Skills and/or Abilities:

Required:

Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution.

Preferred:

Knowledge of general office equipment, knowledge of health insurance, EMR experience

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).