Patient Service Representative

Hunterdon Health; Raritan (NJ); On-site; USD 26,000 - 33,000; Part time

Benefits offered by this job

Competitive benefits package

Tuition reimbursement

Retirement savings

Job summary

HHS Hunterdon Healthcare System Inc. in Raritan, NJ is seeking a Part-time Patient Service Representative to provide reception and clerical support under the supervision of the practice manager.

Responsibilities include billing, scheduling, patient communication, check-in/check-out, and accurate entry of information in the EHR, in compliance with HIPAA and office policies. The role emphasizes courteous, efficient service and a positive patient experience, with responsibilities across revenue

Qualifications

• High School Diploma or Equivalent required.
• Associates Degree preferred.
• 1-3 years experience in a Medical Office preferred.

Responsibilities

• Rev Cycle, Insurance Eligibility and Payments: Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.
• Registration and Checkout: Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.
• Scheduling: Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.
• Electronic Health Record: Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.
• General Office Duties: Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.

Skills

General office equipment

Health insurance knowledge

EMR experience

Education

High School Diploma or Equivalent

Associates Degree

Job description

HHS Hunterdon Healthcare System Inc. , 901 US-202 , Raritan , NJ

Part-time

Hiring Range: $19.00 - $23.75 Hourly

PositionSummary

The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.

Primary Position Responsibilities

• Rev Cycle, Insurance Eligibility and Payments
  Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.
• Registration and Checkout
  Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.
• Scheduling
  Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.
• Electronic Health Record
  Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.
• General Office Duties
  Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.

Qualifications

Required:

• High School Diploma or Equivalent

Preferred:

• Associates Degree

Minimum Years of Experience (Amount, Type and Variation)

Required:

• None

Preferred:

• 1-3 years experience in a Medical Office

License, Registry or Certification

Required:

• None

Knowledge, Skills and/or Abilities

Required:

Preferred:

• Knowledge of general office equipment, knowledge of health insurance, EMR experience

Physical Demands/Work Environment

Work Environment Factors and Hazards:

• Indoor Work Environment - 2/3 and more
• Use of personal or HHS vehicle - Not Applicable
• Working in Confined Spaces - Not Applicable
• Extensive Travel - Not Applicable
• Infectious Diseases - Not Applicable
• Pharmaceutical/Drugs - Not Applicable
• Radiation - Not Applicable
• Dust or Airborne Particles - Not Applicable
• Gas/Fumes - Not Applicable
• Machinery - Not Applicable
• Vibration - Not Applicable
• Electricity/High Voltage - Not Applicable
• Direct Patient Care Contact (Hands on, face to face patient contact) - Up to 1/3

Physical Requirements (Activities Which Routinely Apply)

• Talk - 2/3 and more
• Hear/Listen - 2/3 and more
• Stand - 2/3 and more
• Sit - 2/3 and more
• Walk - 2/3 and more
• Bend - 2/3 and more
• Climb - Up to 1/3
• Stoop/Kneel/Crawl/Squat/Crouch - Up to 1/3
• Reach Above Shoulder Level - Up to 1/3
• Smell - Not Applicable
• Lift - Up to 25 lbs
• Carry - Up to 25 lbs
• Manipulate Foot Controls or Pedals - Not Applicable

Position Requires Use of Hands For

• Typing/Keyboard/Mouse - 6-8 hours
• Writing - 6-8 hours
• Repetitive Movement - 1-3 Hours
• Fine Manipulation - 1-3 Hours
• Simple Grasping - 3-5 hours
• Firm Grasping - 3-5 hours
• Twisting/Turning - 6-8 hours
• Pushing/Pulling - 3-5 hours
• Feeling/Handle - 6-8 hours
• Driving - Zero

Visual Abilities

• Close Vision (clear vision at 20 inches or less) - 2/3 and more
• Distance Vision (clear vision at 20 feet or more) - Up to 1/3
• Color Vision (ability to identify and distinguish colors) - Up to 1/3
• Peripheral Vision (ability of observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) - Up to 1/3
• Depth Perception (three dimensional vision; ability to judge distances and spatial relationships) - Up to 1/3
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) - Up to 1/3

Hearing Abilities - Hear/Listen

• Ability to hear alarms on equipment - 1/3 to 2/3
• Ability to hear client calls - 2/3 and more
• Ability to hear instructions from Physician/Co-Workers - 2/3 and more

• Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefitofferings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).