Patient Service Representative

Talentify; Whitehouse Station (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Family forming

Paid time off

Tuition reimbursement

Retirement savings

Job summary

Hunterdon Health is seeking a Patient Service Representative to provide friendly check-in, billing support, and scheduling in a HIPAA-compliant office. You will verify insurance, collect payments, enter data in the EHR, and coordinate with providers to keep the patient experience smooth.

This role emphasizes excellent communication, attention to detail, and multi-tasking across front desk duties, phone handling, and office operations. High school diploma required; associates preferred.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: Associates Degree.
• Preferred: 1–3 years experience in a Medical Office.

Responsibilities

• Rev Cycle, Insurance Eligibility and Payments: Verify insurance coverage, collect payments, maintain insurance data.
• Registration and Checkout: Greet patients, update information, ensure accurate check-in and check-out.
• Scheduling: Schedule and coordinate patient appointments and provider availability.
• Electronic Health Record: Enter, update, and maintain patient demographic and insurance data in the EHR.
• General Office Duties: Front desk support, answer phones, organize workspace, assist team members.

Skills

Excellent communication

Detail oriented

Multi-tasking

Telephone etiquette

Conflict resolution

Education

High School Diploma or Equivalent

Associates Degree

Job description

Patient Service Representative

Position Summary

The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.

Primary Position Responsibilities

• Rev Cycle, Insurance Eligibility and Payments

  Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.

• Registration and Checkout

  Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.

• Scheduling

  Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.

• Electronic Health Record

  Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.

• General Office Duties

  Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.

Work Contact Group (Internal/External)

HMC Employees, Providers, Patients & Families, Visitors, Vendors/Representatives

Reporting Relationships

Reports to (position):

Office/Practice Manager, Front Office Coordinator and/or Supervisor, Practice Director, Operations Manager

Supervises (position(s):

None

Qualifications

Minimum Education

Required: High School Diploma or Equivalent

Preferred: Associates Degree

Minimum Years of Experience (Amount, Type and Variation)

Required: None

Preferred: 1-3 years experience in a Medical Office

License, Registry or Certification

Required: None

Preferred: None

Knowledge, Skills and/or Abilities

Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution.

Preferred: Knowledge of general office equipment, knowledge of health insurance, EMR experience

Benefits

• medical
• dental
• vision
• family forming
• paid time off
• tuition reimbursement
• retirement savings

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).