Patient Service Representative

Dental Care Alliance; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time schedule

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Modern dental technology

Job summary

Klar Holmes and Associates in Virginia Beach, VA is seeking a Patient Service Representative to join our orthodontic team and deliver high-quality patient care. You will answer phones, schedule appointments, and assist with financial arrangements while supporting a collaborative team environment.

The role requires excellent customer service, experience in dental or orthodontic settings, and familiarity with insurance plans.

Qualifications

• Experience working in a dental or orthodontic practice, Required.
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Responsibilities

• Answer phones and respond to patient questions and concerns according to DCA policies.
• Schedule appointments and maintain the appointment book.
• Register patients and post charges/payments to accounts.
• Maintain a clean and friendly waiting area for patients.

Skills

Customer service

Telephone handling

Insurance knowledge

Job description

Overview

Klar Holmes and Associates is looking for a Patient Service Representative in Virginia Beach, VA, to join our orthodontic team by providing a high level of patient care and satisfaction while operating a team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What We Offer

• Full-time Schedule: Monday - Friday 8am to 5pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental or orthodontic practice, Required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.