patient service representative

Rochester Regional Health; Unity (AL); On-site; USD 22,000 - 25,000; Full time

Job summary

Rochester Regional Health is seeking a Patient Service Representative to be the warm, friendly point of contact for visitors, providers and staff within the Nursing Support department. You will help keep the department running with excellent customer service and support during check-in and check-out.

The role includes coordinating daily activities, updating patient boards, processing orders and maintaining medical records, with a Monday–Friday schedule and two shifts per day plus

Qualifications

• Friendly, warm, inviting disposition.
• Exceptional communication skills and professional behavior.
• Ability to multitask and prioritize commitments.

Responsibilities

• Assist patients with check-in/check-out and answer questions for patients/families.
• Coordinate daily patient activities and maintain updated patient room boards and care unit resources.
• Process physician orders and manage medical records and information flow on the unit.

Skills

Friendly disposition

Exceptional communication

Multitasking ability

Job description

SUMMARY

As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.

STATUS

Full time

LOCATION

Unity Hospital - 1555 Long Pond Rd. Rochester, NY 14626

DEPARTMENT

Nursing Support

SCHEDULE

Monday–Friday with shifts from 7:00 AM–3:00 PM and 3:00 PM–11:00 PM, plus an every-other-weekend rotation.

ATTRIBUTES

• Friendly, warm, inviting disposition
• Exceptional communication skills and professional behavior
• Ability to multitask and prioritize commitments

RESPONSIBILITIES

• Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
• Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
• Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

EDUCATION

LICENSES / CERTIFICATIONS

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$16.75 - $18.92

CITY

Rochester

POSTAL CODE

14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.