PRN PSR

The University of Kansas Health System; Kansas City, Northern (MO, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Access Representative to greet patients and visitors across outpatient registration areas and to provide courteous customer service.

You will verify patient information, collect demographics and insurance details to ensure proper reimbursement, schedule appointments, handle co-pays, and coordinate with clinics and EMR access. This role requires high school diploma or GED and prior healthcare experience is preferred.

Qualifications

• High School Diploma or GED required.
• Previous related experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet patients and visitors in outpatient registration areas.
• Verify patient information and collect demographics and insurance details.
• Schedule, coordinate, and adjust patient appointments.
• Answer calls, screen messages, and triage information as needed.
• Collect co-pays and balance accounts; enter data into EMR.
• Maintain front desk and waiting area in a clean, orderly state.

Skills

Customer service

Verbal communication

Data entry

Scheduling

Education

High School Diploma or GED

Tools

EMR system

Job description

## Position Summary / Career Interest:Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.**Responsibilities and Essential Job Functions*** Greets customers in prompt, courteous, and helpful manner.* Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.* Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows \"No-Show\" procedure. Completes appointment reminder calls.* Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.* Consistently collects patient co-pay and outstanding account balances.* Prepares office batches and balances patient payments received at the completion of each workday.* Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.* Checks out patients providing visit specific information and schedules future appointments.* Maintains clean, orderly front desk and waiting area.* PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.* Participates fully as a member of the Patient Centered Medical Home Team.* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.* These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.**Required Education and Experience*** High School Graduate or GED.* Previous Related Experience.**Preferred Education and Experience*** Previous Healthcare Experience.