Patient Service Representative

Patient First; Towson (MD); In loco; USD 27.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted medical

401(k) retirement plan

Paid annual leave

Overtime pay

Double time on holidays

Recruitment bonus

Patient care bonus

Weekend bonus

Descrizione del lavoro

Patient First in Towson is seeking a front desk associate to support patient flow, registration, billing, and center operations. You will assist with kiosks, register patients, and handle payments with care and courtesy.

The role requires basic typing, reliable attendance, and the ability to multitask in a fast-paced clinic environment. Prior clerical experience and excellent communication are valued.

Competenze

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues or center emergencies.

Mansioni

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Responding to Physician and Nurse requests promptly.
• Communicating billing policies to patients as needed.
• Registering patients accurately with excellent customer service.
• Verifying patient demographics, health, pharmacy, and insurance data.
• Answering billing questions and providing itemized statements.
• Collecting money and issuing receipts.
• Discharging patients and processing charges.
• Carrying out cash management duties at end of shift.
• Handling correspondence, filing, and scanning medical documents.
• Completing checklists and Policy Manager tasks.
• Answering calls and distributing messages promptly.
• Assisting with other duties as directed.
• Becoming proficient with the EMR system.
• Receiving, moving, and stocking supplies.
• Cleaning front office areas and maintenance tasks.
• Verifying daily end-of-day reports.
• Attending staff meetings as directed.
• Being available to assist as needed.

Conoscenze

Typing skills

Formazione

High school graduate or equivalent

Descrizione del lavoro

The responsibilities of this job include, but are not limited to, the following:Assisting patients using the kiosk prior to registration.Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.Respectfully handling Physician and Nurse requests in a timely manner.Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.Verifying all patient demographic, health, pharmacy, and insurance information.Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.Referring billing questions to the appropriate parties as needed.Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.Discharging the patient and processing incurred charges.Completing all cash management duties to include counting and accounting for money collected at the end of the shift.Receiving, sending, and distributing correspondence as directed.Filing and scanning medical documents and office forms as directed.Completing assigned checklists and Policy Manager tasks within the assigned shift.Answering all incoming calls and distributing messages in a timely manner.Assisting with other assignments as directed.Demonstrating an efficient understanding of the electronic medical record system.Receiving, moving, and stocking ordered supplies.Cleaning the front office work area and other maintenance assignments as directed.Verifying daily reports are run at the end of the day.Attending staff meetings as directed.Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).Operating, using, and maintaining medical and office equipment as trained.Participating in maintenance assignments when necessary and as directed.Providing positive, warm, and friendly service in all interactions.Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:Must be 18 years of age or older.Basic typing skills.Minimum one year of clerical experience preferred.High school graduate or equivalent.Ability to sit, stand, and walk for up to 7 hours at a time.Ability to lift up to 25 pounds.Excellent visual, verbal, written, and typed communication skills.Ability to prioritize and multitask.Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.Salary Range: $19.50 - $22.00, depending on experience.Benefits and Other Compensation:• Discounted Medical treatment at any Patient First location (employees only)• 401(k) Retirement Plan (with employer match, for employees who qualify)• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked• Bonuses include:- Recruitment bonus- Patient Care Performance bonus (center employees only)- Weekend bonus (center employees only)