Patient Service Representative

Patient First; Laurel (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

Employee Assistance Program

401(k) with employer match

Paid Annual Leave

Job summary

Patient First is seeking a detail-oriented front desk associate to assist patients, register them, and support billing inquiries with empathy and accuracy. You will guide patients to registration, handle cash and receipts, and use the EMR system for charting and documentation.

The role requires strong communication, the ability to multitask, and flexibility to cover shifts at different centers as needed.

Qualifications

• Basic typing skills.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk prior to registration and escort them to treatment areas as needed.
• Register patients accurately and provide excellent customer service.
• Explain billing policies and assist with insurance questions.
• Perform cash handling and issue receipts.
• Maintain daily reports, file and scan documents, and manage correspondence.

Skills

Typing

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

The responsibilities of this job include, but are not limited to, the following:Assisting patients using the kiosk prior to registration.Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.Respectfully handling Physician and Nurse requests in a timely manner.Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.Verifying all patient demographic, health, pharmacy, and insurance information.Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.Referring billing questions to the appropriate parties as needed.Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.Discharging the patient and processing incurred charges.Completing all cash management duties to include counting and accounting for money collected at the end of the shift.Receiving, sending, and distributing correspondence as directed.Filing and scanning medical documents and office forms as directed.Completing assigned checklists and Policy Manager tasks within the assigned shift.Answering all incoming calls and distributing messages in a timely manner.Assisting with other assignments as directed.Demonstrating an efficient understanding of the electronic medical record system.Receiving, moving, and stocking ordered supplies.Cleaning the front office work area and other maintenance assignments as directed.Verifying daily reports are run at the end of the day.Attending staff meetings as directed.Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).Operating, using, and maintaining medical and office equipment as trained.Participating in maintenance assignments when necessary and as directed.Providing positive, warm, and friendly service in all interactions.Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:Must be 18 years of age or older.Basic typing skills.Minimum one year of clerical experience preferred.High school graduate or equivalent.Ability to sit, stand, and walk for up to 7 hours at a time.Ability to lift up to 25 pounds.Excellent visual, verbal, written, and typed communication skills.Ability to prioritize and multitask.Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.Salary Range: $19.50 - $22.00, depending on experience.Benefits and Other Compensation:• Health, Dental and Vision insurance for employees and dependents• Disability, Life and Long Term care insurance• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked• Discounted medical treatment at any Patient First location for employees and immediate family• Bonuses include:- Recruitment bonus- Patient Care Performance bonus (center employees only)- Weekend bonus (center employees only)