Patient Service Representative

Talentify; Germantown (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, life and long-term care

Employee Assistance Program

Flexible Spending Accounts

401(k) with employer match

Paid annual leave

Volunteer time off

Bereavement leave

Holiday pay

Overtime pay

Discounted medical treatment

Recruitment bonus

Patient Care Performance bonus

Job summary

Patient First is seeking a customer-focused front desk associate to assist patients at the kiosk and guide them through pre-registration and billing processes. You will coordinate with clinicians to ensure timely patient processing and maintain accurate demographic and insurance information.

The role emphasizes exceptional customer service, empathy, and accuracy, with responsibilities covering cash handling, charting, and traffic within the center. Training on the EMR system will be provided.

Qualifications

• Basic typing skills.
• Minimum one year of clerical experience preferred.
• Excellent verbal, written, and typed communication skills.
• Able to sit, stand, and walk for extended periods.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency help to treatment area for registration and evaluation.
• Handle requests from physicians and nurses promptly and professionally.
• Explain billing policies to patients as needed.
• Register patients accurately and provide compassionate service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.

Skills

Typing

Clerical experience

Customer service

Multitasking

Communication skills

Education

High school diploma

Tools

Electronic medical record system

Job description

About this job

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)