Patient Service Representative

Dental Care Alliance; Town of Pawling (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Team-oriented work environment

Modern dental technology

Job summary

Nevid Dental in Pawling, New York is seeking a Patient Service Representative to join our clinical team. You will provide high-level patient care and support a team-based environment, focusing on patient comfort and satisfaction in a welcoming setting.

Responsibilities include greeting patients, answering calls, scheduling and confirming appointments, posting charges, and maintaining a friendly waiting area. Prior dental/medical office experience and insurance knowledge are a plus.

Qualifications

• Experience in a dental, medical, or health-care office is required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Exceptional customer service skills are essential.

Responsibilities

• Greet patients and acknowledge them upon arrival and departure.
• Respond to patient questions or concerns per clinic policies.
• Answer telephone lines and route calls as needed.
• Schedule appointments and maintain the appointment book.
• Confirm and reschedule appointments as required.
• Follow up on no-shows or cancellations.
• Register patients on sign-in sheets and update records.

Skills

Customer service

Telephone handling

Scheduling

Billing

Appointment management

Job description

Overview

Nevid Dental is looking for a Patient Service Representative in Pawling, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

What we offer:

• Pay: min$21-max$25 per hour
• Full time: Tuesday - Saturday
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer: Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.