Patient Services Representative

Cayugahealth; Town of Ithaca (NY); On-site; USD 19,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative for the Emergency Department. The role focuses on patient intake, verification of demographics, and coordinating admissions, discharges and transfers in a fast-paced medical setting.

You will greet patients, assist with consent forms, and handle payments while maintaining accuracy and compassionate communication with patients and families. Strong organizational skills and independence are essential.

Qualifications

• High school diploma or equivalent.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Ability to work independently.
• Proficient in Microsoft Office Suite (Word, Outlook).
• Knowledge of medical terms and practices preferred.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

Interpersonal skills

Communication skills

Attention to detail

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical terminology

Job description

## Patient Services RepresentativeApply: 101 Dates Drive, Ithaca: Full time: Posted Today: R4230226**About Cayuga Health** Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.Learn more at www.cayugahealth.org.**Patient Services Representative- Emergency Department**When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.**Centralus Health is central to wellness-for all of us.**A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.***Roles and Responsibilities:**** Patient intake, such as greeting and check-in patients/verifying/updating patient demographics* Assist patients with filling out consent forms* Receive and process cash and credit card payments for medical services rendered* Initiate calls, pages, and triage phone calls.* Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties***Required Skills and Experience:**** High school diploma or equivalent* Professional manner and appearance* Strong interpersonal and communication skills* Meticulous attention to detail* Ability to work independently***Preferred Skills and Experience:**** Proficient in Microsoft Office Suite (Word, Outlook)* Knowledge of medical terms and practices preferred***Physical Requirements:**** 80% standing 20% sitting***Location and Travel Requirements:**** Location: Cayuga Medical Center- 101 Dates Drive Ithaca NY 14850+* Shift Details **Must be flexible to all shift times below:** Flex Hours: Shifts may range between 7 AM and 11 PM Typical Shifts: o 6:45 AM - 3 PM o 6:45 AM - 7 PM o 10:45 AM - 7 PM o 10:45 AM - 11 PM o 2:45 PM - 11 PM Shift Structure: Two 8-hour shifts and two 12-hour shifts per week, offering three days off each week. Additional Information Weekends and Holidays: The position includes rotating holidays and every other weekend. If Per Diems cover your weekend days, we can work you into weekday shifts only.* Travel: 0% Travel can be expected in this role***Pay Range Disclosure:***Standard rate of $18.50 - $23.00 per hourCentralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].