Patient Service Representative

Cayuga Medical Center; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY, Cayuga Park Oncology/Hematology, is seeking an Oncology Patient Representative for a full-time day schedule. This role provides non-clinical support to providers, staff, and patients within the Oncology service line.

Responsibilities include patient registration, insurance verification, appointment scheduling, prior authorizations, and medical records processing, with a focus on patient communication and efficient service delivery.

Qualifications

• Knowledge of laws and policies governing release of information and HIPAA requirements.
• Experience working in a fast-paced medical office setting.
• Ability to use computer systems and office equipment efficiently.

Responsibilities

• Patient Registration and demographic info verification.
• Verify current insurance information and required registration documents.
• Schedule appointments and coordinate referrals and imaging as needed.
• Assist with prior authorizations for IV or oral medications.
• Process medical records requests and manage incoming/outgoing correspondence.
• Communicate with patients by phone to confirm dates/times and provide instructions.

Skills

Reception skills

Telephone skills

HIPAA knowledge

Multi-tasking

Interpersonal skills

Education

Highschool diploma or GED

1 year receptionist in medical office

2 years related healthcare field

Tools

Aria software

Job description

About Cayuga HealthCayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.Learn more at www.cayugahealth.org .Oncology Patient Representative- Cayuga Park Oncology/Hematology- Full Time- DaysWhen two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.Centralus Health is central to wellness-for all of us.Job Summary: Provides non-clinical support to all providers, the clinical staff, and patients of the Oncology Service line.Roles and Responsibilities:Patient RegistrationAccurately obtains or verifies complete patient demographic informationAccurately obtains and verifies current patient insurance informationAccurately obtains required registration documents per Cayuga Medical Center policiesSupport Team non-registration tasksAnswer phone for all incoming calls and direct them to the correct areaProvide document management for department - includes importing electronic files into Aria or the scanning of documents into AriaResponsible for confirming the successful transmission of all faxes sent from the Aria softwareAssist with obtaining prior authorizations for either IV drugs or oral medications as requiredAssist with the rescheduling of patients as necessary due to provider schedule changesAssist with the proper processing of disability paperwork, including sending medical records as neededProcesses both incoming and outgoing requests for medical recordsProcesses incoming mail and distributes it appropriately throughout the departmentAct quickly to address any patient concerns or questions as they ariseProcessing Provider OrdersSchedule office and/or treatment visits as orderedSchedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient requestWhen required initiates the prior authorization investigation for all scans or proceduresOnce authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient preference.Ensures that completed orders and required documentation are faxed to the correct performing location.Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.Provides test preparation instructions to patients as requiredReferrals to outside physicians - contacts the office via phone and send required documentsFollows up with outside offices as needed to ensure that requested consult appointments have been scheduled.Contacts patients via phone to provide them with appointment date and time.Assists with obtaining records from outside providers following established procedure.Any and all other duties as assigned.Required Skills and Experience:Education/Experience:Education: Highschool diploma or GED equivalent.Experience (minimum): 1year as a receptionist in a medical office/ clinic/or department or 2-years' experience in a related healthcare field.Skills/Abilities:Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.Excellent telephone skills.Ability to use computers and other office equipment.Experience working in a fast-paced environment with the ability to multi-task and work well under pressure.Experience interacting with physicians and other healthcare professionals.Licenses/Certificates/Registrations: NonePhysical Requirements:Frequent hand and finger use (e.g., to operate a computer keyboard).Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers, with or without reasonable accommodation.Ability to sit, stand, or walk for extended periods, as the position may require.Capacity to operate job-related equipment, with or without reasonable accommodation.Location and Travel Requirements:Location: Onsite at Cayuga Park- 401 Cayuga Park Lane, Ithaca, NY 14850Shift: Days- specific hours to be discussed during interviewTravel: 25% Travel can be expected in this role to cover other locationsPay Range Disclosure:Standard Rate of $18.50 - $23.00 per hourCentralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [e-mail] .